Top Skills Recruitment is a recruitment agency established by professionals with many years of
experience in Business Process & IT Outsourcing. Our higher aim is to find and bring out the
best in our candidates so they can land their desired job and at the same time deliver high-standard services to our clients. We assist people in their quest for the right career opportunity.

Our client is a company with over 15 years of history that currently develops a next-generation content integration platform. It combines a technology-led approach with vast industry know-how to provide clients with a rapid and reliable service tailored to their needs.

Job Purpose:
L2 Support Specialist ensures the run of the applications at the highest quality and availability. Proactive monitoring and providing in-depth troubleshooting and solution to customer complaints and service-caused problems is a critical purpose of this role.

Responsibilities
- Responsible for guiding through impacting service incidents, owning the investigation, diagnosis, identifying the root cause, and taking actions to permanently fix the problems
- Capacity management of the core and broadband networks to keep customer performance at the highest level with a proactive approach
- Analyze L2 support requests from individual business units, and take action to resolve the issue, and/or escalate them to relevant teams
- Proactively monitor the platform, interpret the information, and take action accordingly to ensure the platform is up and running 24/7 (within the shifts)
- Monitor the service components using monitoring tools such as Dynatrace
- Monitor maintenance announcements of platform providers and inform related teams
- Work in shifts to ensure the platform is up and running 24/7, based on shift rotations defined, and participate in planned activities
- Keep the services up at the highest quality and availability
- Troubleshoot and provide permanent or workaround solutions to customer complaints in a timely manner
- Identify, prioritize, and escalate issues (when required) to the appropriate teams
- Create the defects/bugs to L3 by creating Jira tickets and regularly monitoring their status

Skills & Qualifications
- Good level of English
- Must have at least one of the following skills, willing and eager to learn the rest of them:
o Java, SQL, Oracle PLSQL, Oracle DB, Postgres, Network, Linux Systems,
- Experience with the following is a plus:
o Event Driven Architecture, RabbitMQ, Dynatrace
- Knowledge of Java applications (Oracle, PostgreSQL integrations, log monitoring, etc.)
- Knowledge of Software Development Life Cycle (SDLC)
- Knowledge of writing scripts for automation purposes
- Knowledge of working with Ticketing environments (Jira, service desk)
- Knowledge of working with application monitoring tools (Dynatrace, AppDynamics)
- Knowledge of SQL queries (Oracle, PostgreSQL)
- Knowledge of Linux operating system
- Preferred: Well-rounded experience with multiple operating systems, Web technologies, and test environments
- Strong problem-solving skills with good communication
- Ability to work under pressure with a high sense of urgency
- Ability to work flexible hours

Shifts: 3 types - 07:00-16:00; 16:00-00:00; 00:00-07:00

What we offer:
- Additional health insurance with dental services
- Sports card
- Bonuses
- Training on skills that will excel you in your business journey
- Friendly working environment
- Hands-on training and working with all of our tech stacks

Do not hesitate to send us your CV!

All applications will be treated as strictly confidential.
Only short-listed candidates will be contacted.

License for recruitment for Bulgaria: № 2399 / 15.11.2017.
License for administration and protection of personal data issued: № 432025 / 23.10.2017