Sensata Technologies is one of the world's leading suppliers of sensing, electrical protection, control and power management solutions. We design and manufacture devices that help satisfy the world’s growing need for safety, energy efficiency and a clean environment in global automotive, appliance, aircraft, industrial, military, heavy vehicle, heating, air-conditioning and ventilation, data, telecommunications, recreational vehicle and marine markets.

We are a rapidly growing company with nearly $3 billion in annual revenues, operations and business centers in 13 countries and more than 22,000 employees worldwide.

We pride ourselves on being a leading global company with strong, local decision making and innovative complex products that make a real difference.

Currently we are looking for a Supply Chain Customer Service Expert to join our growing team.

General Responsibilities:

• Serves as customers main point of contact related to delivery and order status for assigned customer portfolio
• Provide guidance to customers about quantities on stock, required time to produce and deliver. Review customer requests related to production lead–time, assess transportation mode and service to be used based on customer coverage
• Reviews daily customer demand and validates deviations, also subject to specific customer needs
• Ensures proactive internal notification of customer delivery risk following Customer Impact Alert process as well as sending a proactive external notification to customers on supply risk minimum 1 week prior to the customer order schedule date
• Review regularly and assist in the timely resolution of customer concerns/ claims/ cares on the portals related to the delivery process
• Executes manual order entry process within required timeline and accuracy
• Communicates with customers in the event of inventory opportunities of supplying orders at an earlier time
• Participates in timely reviews and investigations of root cause for customer short-payments
• Coordinate with planning and /or logistics teams to ensure execution of shipments, per customer needs / requests and follow up with customer needed information
• Coordinate with customers to determine shipping method

Experience / Qualifications:

• A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.
• Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
• Strong communication skills; oral, written and presentation
• Strong organization, planning and time management skills to achieve results
• Strong personal and professional ethical values and integrity
• Holds self-accountable to achieving goals and standards
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
• Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers

BENEFITS TO JOIN SENSATA:

• Competitive compensation package
• Individual career path - management and technical career growth, enhanced by learning and development program, customized trainings and certification
• Flourish careers and grow as part of a global company
• Experience in working with various global teams in multicultural environment
• Healthy work environment – medical insurance and sport cards


Sensata Technologies is registered as an administrator of personal data to the Commission for Data Protection. The personal data provided by you will be processed for the purposes of the recruitment process. Sensata Technologies takes the responsibility to handle, use and store your personal data, ensuring its protection in secret from the third parties.

You are welcome to join our team!

Please, kindly note that only shortlisted applicants will be contacted.