Известия за новите обяви от ALORICA BULGARIA EOOD
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End User Support Technician, ALORICA BULGARIA EOOD
  • location_onСофия
  • chairВъзможност за работа от вкъщи
  • workПостоянна работа
  • scheduleПълно работно време
  • languageАнглийски

End User Support Technician


Passion starts from within, and we’re all about crafting a great space for our colleagues.

Alorica is a place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And a place where giving back and developing awesome people make all the difference.

Choose a future with Alorica on our site in Sofia.


 Set up and move workstations; repair PCs; image PCs; and troubleshoot printer problems and network
connectivity issues of minimal to moderate complexity.
 Install the software, and telecommunications services such as computers, system software and hardware, and
 Follow documented processes to conduct computer diagnostics to investigate and diagnose hardware and
software problems. May replace defective components, and provide technical assistance as directed.
 Assist in the maintenance of IT assets and licensing controls for IT equipment and/or software in accordance
with company policy and procedures.
 Provide first-level hardware, software, and/or network support to computer users using documented
procedures and available tools.
 Respond to and complete IT help tickets in a timely manner, escalating larger or more complex issues to
appropriate IT, staff.
 Perform data backups and maintain an inventory of computer parts for emergency repairs.
 When requested, assist the site with facilities support, including space planning, security, safety, storage, and
vendor relations.
Responsible for understanding and complying with all policies, procedures, and regulations relating to job
 Perform other duties as assigned by management


High School Diploma or GED certificate or equivalent relevant work experience. PH: Minimum of 2
years university and 2 years work experience or Bachelor's Degree.
Prior experience in a technical support role is preferred. Relevant technical and/or certifications
 Proficient computer skills including desktop computing systems hardware and software
 Excellent written, verbal, and interpersonal communication skills.
 Ability to multi-task and adapt to change.
 Proven track record of meeting or exceeding customer experience and financial objectives
 Ability to maintain the highest level of confidentiality.


We Offer So Much More Than a Paycheck!

 Competitive salary? Check.
 Additional health insurance (incl. dental care)? Check.
 Sports card – Multisport? Check.
 Food vouchers (value of 60 BGN)? Check.
 Transport allowance? Check.
 Working from Monday until Friday? Check.

If you are interested, please send us your CV in English.

Applications will be processed in strict confidentiality.

Only short-listed candidates will be contacted.

Personal data of the applicants will be processed in strict confidentiality by Alorica Bulgaria EOOD solely for the purposes of selection and recruitment and will not be transferred to other data controllers unless required by law. Applicants provide their personal data on a voluntary basis and will have the right to access and correct their personal data within a reasonable time upon filing a written request.
star star star star star
End User Support Technician, ALORICA BULGARIA EOOD
  • location_onСофия
  • chairВъзможност за работа от вкъщи
  • workПостоянна работа
  • scheduleПълно работно време
  • languageАнглийски
Известия за новите обяви от ALORICA BULGARIA EOOD
At Alorica, we provide customer management solutions that span the entire customer lifecycle. And it’s our job to be insanely great at it.
  • calendar_today В България от 2018
Лични данни
Политика за защита на личните данни на ALORICA BULGARIA EOOD

You are about to submit data to Alorica Bulgaria LLC (“Alorica Bulgaria”) that may be subject to the General Data Protection Regulation (“GDPR”). You hereby agree to the following:

The data controller for your data will be Alorica Bulgaria having Reg. No. 204771198, under the laws of Republic of Bulgaria. Personal data questions may be directed to bulgarianprivacy@alorica.com. You consent to the processing of your personal data for the means set forth herein. You may withdraw this consent through the contact above. In addition, the processing of your data is necessary for the legitimate interest of recruiting, and it will be kept for the time set out in the applicable document retention policy.

The recipients or categories of recipients of your personal data will be personnel of Alorica Bulgaria engaged in employee recruitment. In the course of recruitment, your personal data may be shared with other companies within the group of Alorica Bulgaria. All such companies will have implemented adequate measures for protection of your personal data.

The data you are about to submit will be stored on secured servers, located in the USA. Therefore, standard data protection clauses will be implemented as safeguards to your personal data. A copy of such standard data protection clauses may be obtained by request through the contact herein.

Subject to limitations set forth in the GDPR, with respect to your personal data, you have the right to access, rectification, erasure, restriction, portability, and to object to processing. You have the right to lodge a complaint with a supervisory authority, which is Bulgarian Commission for Personal Data Protection. The provision of your personal data will be required prior to entering into an employment agreement with Alorica Bulgaria. If you do not provide your personal data, or if your personal data is erased at your request, then you may not be considered for employment with Alorica Bulgaria.

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Обява: End User Support Technician
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