Who are we?
ONY PROJECT BULGARIA LTD is a small boutique company, providing outsourcing back office services from highest quality. The team has been together for 3 years and is growing fast.
We are looking for a person for the position of Quality Assurance Agent with Portuguese and English, to join our multi language Quality Control team in Bulgaria.

The Employer:
Strong, efficient, flexible


- ONY PROJECT BULGARIA LTD is an outsourcing company specializing in Quality Assurance services.
- Here you will obtain a variety of skills and have the opportunity to grow.
- The team is mostly comprised of young professionals, enthusiastic to develop our full potential.
- Everyday we have fun and work hard.

Job Summary:

The Quality Assurance Agent is responsible for ensuring the highest level of control of the quality of the services provided. The agents are obliged to follow a strict QA/QC plan and procedures and their correct application. All inappropriate behavior or conversation under the standards is immediately reported to the higher Management.

Duties and Responsibilities:

- To monitor the phone calls in order to ensure the best client’s service, including overall tone, professional knowledge, reputational representation, tolerance and adequate guidelines.
- To monitor the flow of information and documentation.
- To identify any organizational or procedural defects, analyze critical points, arrange corrective actions and prepare daily and weekly reports represented to the higher Management.
Knowledge & Qualification:
- Customer care orientated behavior
- Ability to work in multinational environment
- Patience and tolerance
- Working under short deadlines and under pressure

Experience:
- Previous similar experience will be considered as plus

Skills and Abilities:
- Fluent in Portugal and English. Any additional language is a strong plus and affects the renumeration.
- Attention to detail, excellent communications skills
- Open minded, willing to learn

- Strong interpersonal, team-oriented skills, self-motivation and direction, timely performance and
- Problem solving abilities and analytical thinking
What do we offer?
- Very Competitive salary
- Excellent social benefit package – additional health insurance, Multisport card, Food and drinks in the office etc.
- Social events and Team buildings
- Possibility for Home office under COVID 19 circumstances
- Friendly environment in young and ambitious team
- Great office with relax zone
- 25 days paid vacation

If you want to join our Great and Young Team, we are waiting for your application!