Известия за новите обяви от Абакус Груп България ООД
20.05.2022, Ref.No:NOC
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NOC Operator, Абакус Груп България ООД
  • location_onСофия, ул Галилео Галилей 20
  • chairВъзможност за работа от вкъщи
  • workПостоянна работа
  • scheduleПълно работно време
  • 3pДистанционно интервю
  • Windows Windows
  • SharePoint SharePoint
  • VMware VMware
  • Active Directory Active Directory

NOC Operator

About Us:

Abacus is a client-driven Managed Service Provider (MSP) that focuses on providing cutting-edge cloud services, along with award-winning customer support to our clients. In addition, we provide high-touch IT consulting services to meet the unique needs of the alternative investment industry and other demanding professional firms.
We support customers and their employees in achieving business goals via our fully integrated technology solutions. Although we specialize in technology solutions, we are a people-first company that invests in the long-term success of our employees as well. Therefore, we always encourage and look for out-of-the-box thinkers looking to grow their IT careers.

Job Description:

We have an exciting opportunity to join our fast-paced team as a NOC Operator. We’re looking for tech enthusiasts that love solving complicated technical problems. In this role, your primary responsibility would be to prioritize and act on automatically generated system alerts alongside providing support via email and phone to our US client base during BG normal working hours, while documenting results in our ticketing system (ConnectWise).

The NOC Operator will work in a team environment but will also need to be able to independently work to resolve all assigned system and client issues. This position requires professional interaction with a diverse clientele to ensure high levels of customer satisfaction.

Responsibilities:

• Monitor alerting systems and prioritize and/or action accordingly based on system availability and/or performance.
• Provide outstanding technical support to our clients via phone, email, and/or remote login
• Update all work and time statuses via our ticketing system (ConnectWise) in a timely manner
• Troubleshoot system and client issues and document all steps up to a resolution
• Self-manage distributed workload and actively address ongoing tickets
• Provide analysis and input in a team environment
• Document technical issues and take ownership of escalating issues to the appropriate resource
• Proactively ensure all team mandated metrics are met
• Serve as a point of contact for customers, vendors, and other third parties requesting assistance and support for Abacus products, services, and systems.
• Support all workstations, printer,s and peripheral client equipment

Requirements (Must Have):

• Minimum of 2+ years of IT support experience
• Experience administering Windows Server 2012/2016/2019
• Experience with ticketing systems
• Ability to troubleshoot user issues remotely
• Ability to communicate technical issues with non-technology related customers
• Knowledge of interconnectivity of Microsoft O365 Services when supporting clients
• Support and provide expertise to take advantage of the evolving O365 suite of products
• In-depth understanding of Microsoft Support Process (opening tickets, troubleshooting, etc.)
• Must be able to collaborate with colleagues via ticketing system and knowledge base
• Strong troubleshooting capabilities & knowledge of the user clients (Teams, SharePoint, OneDrive, Outlook, etc.)
• Create/Manage Active Directory accounts, groups & permissions
• Two-factor authentication applications experience
• Microsoft Exchange Administration
• Familiarity with Azure Active Directory
• Familiarity with Office 365 admin portal
• Troubleshoot hardware (video cards, USB & peripheral devices and drivers, etc.)
• Mobile device management technologies (Intune and Xen Mobile)
• Understanding of networking concepts
• VMware vSphere
• Virtual server administration:
••••• Disk remediation
••••• Increasing resources, RAM CPU
••••• Managing and viewing GPO’s
••••• Troubleshooting server performance
••••• Configuring and managing server roles
• Install, configure & manage print queues
• Troubleshoot DNS, DHCP and TCP/IP issues

Nice to Have:

• Ability to learn new technologies and systems quickly
• Experience working in financial services
• Candidates with a Microsoft Certification
• Ability to work through issues methodically
• Basic experience with policy management (Group Policy & Intune)

Benefits:

• Exposure to a diverse array of technologies
• Internal opportunities for career advancement
• Part of a team of experienced technicians that aim to deliver exceptional service
• Competitive compensation
• Performance bonus possible
• Opportunities to further technical education through online courses
• Positive, friendly, supportive office environment
• Workplace perks such as snacks, wellness programs, and fun events

Препрати
20.05.2022, Ref.No:NOC

NOC Operator, Абакус Груп България ООД
  • location_onСофия, ул Галилео Галилей 20
  • chairВъзможност за работа от вкъщи
  • workПостоянна работа
  • scheduleПълно работно време
  • 3pДистанционно интервю
  • Windows Windows
  • SharePoint SharePoint
  • VMware VMware
  • Active Directory Active Directory
Известия за новите обяви от Абакус Груп България ООД
Абакус Груп България ООД
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