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25.11.2021, Ref.#: TSS-09
★★★★★ Technical support specialist for Smart home and Home automation, АЛТЕРКО РОБОТИКС ЕООД
Месторабота София; Постоянна работа; Пълно работно време
  • Технологии:
  • Switching
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Technical support specialist for Smart home and Home automation

Allterco Robotics is an innovative company founded in Bulgaria to make life easier for modern people. And we are achieving it, with a team of young talented developers, devoted to producing competitive and easy to use products that changed our world for the better.
Allterco Robotics’ devices are inspired by the end user’s dream to live a calmer life is coming true.
Over the last few years, our team built a whole new trend in the <b>Home Automation systems, Wearable Devices, and Health Care products. The company has grown into one of the world’s leading manufacturers and sells its products in more than 60 countries.
Regarding the generic growth of our company, we are currently looking for:

Technical support specialist for Smart home and Home automation

Key responsibilities:
• Resolve the customer’s issues with regards to Customer Service or Technical Support;
• Respond to customer queries in a timely and professional manner, over email/chat or phone;
• Provide customers with product and service information.

Knowledge:
• Highly proficient in English, additional languages will be considered an advantage;
• Technical education, preferably a university degree in Electronics or relevant;
• Basic knowledge in programming will be considered as a great advantage;
• Hands-on experience with different electronic devices, such as light switches, sockets, and others.
• Previous experience in servicing clients – not necessarily in the Call Center industry.

Personal skills:
• Service-oriented, excellent client and retention skills;
• High analytical ability;
• Good interpersonal skills and a team player;
• Achievement-oriented, hard worker, capable of sustaining intense workload.

We offer:
• A challenging job in a fast-developing IT company;
• To share work with a team, who regrets a working time is only 8h hours;
• To create a part of the future, today;
• To receive a competitive salary and motivating bonuses;
• Challenging projects requiring work with cutting-edge technologies;
• Friendly working environment with relaxing and fun facilities selected by the employees;
• New office in a modern building with excellent equipment;
• Additional health insurance.

How to apply:
If you recognize yourself in this role please send your CV, so that we can get an idea of your experience.

All applications will be treated as strictly confidential.
Only short-listed applicants will be contacted.

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