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13.10.2021, Ref.#: IT
★★★★★ Technology Operations Support Desk - Senior Executive, EXL Service / ExlService Bulgaria EAD
Месторабота София; Постоянна работа; Пълно работно време; Дистанционно интервю; Подходяща и за студенти
  • Технологии:
  • ITIL
  • ITSM
  • Switching
  • Active Directory Active Directory
  • Windows Windows
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Technology Operations Support Desk - Senior Executive

Why working at EXL:

We are a leading Business Process Solutions company helping Global 1000 companies in multiple industries including insurance, banking, financial services, utilities, transportation and travel. Our solutions integrate our knowledge and experience in Decision Analytics, Financial & Risk Management, Operational & Process Excellence, Re-engineering and Integrated Transaction Processing to provide our clients excellent service and long term financial value.

EXL (NASDAQ: EXLS) is a U.S. company that was incorporated in 1999. Our headquarters are based in New York City, we have 32k+ employees globally operating out of 35+ state-of-the-art global delivery centers.

Basic Function:
• Experience of 2-3 years in desktop / laptop troubleshooting and worked in organization with more that 100 + desktops
• Good knowledge of Active Directory, DHCP, WSUS, Patch Management, backup solutions.
• Basic knowledge of Networking, Switching, telephony and Firewalls.
• Experience of working and troubleshooting NAC ,

Essential Functions

• Excellent Troubleshooting skills in troubleshooting of Desktops / Laptops / Printers.
• Working in collaboration with Centralized teams to get site level issues resolved on priority.
• Managing end-users issues on File Servers , Printing , Telephony, Desktops , laptops
• Proficient in desktop / laptop imaging using industry tools
• Manage and maintain the compliance posture of the location as per enterprise SLA’s.

Primary Internal Interactions

• Business Operations
• All Technology Sub-Functions.
• EXL Internal / External Audit Teams.

Primary External Interactions

• Client Teams – especially Client Technology Teams.
• External Vendors – Primarily for Service Desk Management.

Technical Skills
• Good understanding of Networking, Systems, Voice and business applications.
• An industry recognized certification like ITIL / ITSM is an advantage.

Process Specific Skills
• Ability to interface and communicate at all levels within EXL and Client organizations.
• Understanding of Enterprise Business Processes, IT Process, Service Delivery is vital.
• Working knowledge of MS office, MS Project and Visio.

Soft skills (Desired)
• Good presentation and interpersonal skills.
• Excellent problem solving skills in a cross functional environment

Soft Skills (Minimum)
• Strong verbal and written communication skills
• Strong customer service orientation ability to connect with global customers and work with Global teams.
• Good listening and consultative skills.

Education Requirements
• Graduate, Preference for B.E. / B.Tech with industry recognized certifications like ITIL/ ITSM.

Work Experience Requirements
• Minimum 2-3 years in managing Technology for a large BPO and willingness to work in a 24 x 7 environment.

We Offer:
• Great office location
• Employee referral bonuses
• Positive working environment (Relax zones, PlayStation, Table tennis, and billiard corners)
• Excellent social benefits (Additional health insurance, food vouchers, Transportation allowance, Sport Pass card, Fitness & Spa in Pulse Fitness)
• Standard working time: Monday – Friday.
• Professional development and career path in EXL.

If we have managed to catch your interest, please submit your resume in English using the applying tool.

All documents will be treated in the strictest confidentiality
Only short-listed candidates will be invited for an interview

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