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13.10.2021, Ref.#: TSArabic
★★★★★ Technical Support with Arabic language, HCL Technologies INFRA / C3i Europe Ltd
Месторабота София; Постоянна работа; Пълно работно време; Дистанционно интервю
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Technical Support with Arabic language

When you are part of a $10 Bn company that’s been voted as the Top Employer by Forbes, you know you can take a few things granted. Like a work life balance, for example. Like having a bouquet of benefits not just for you but for your family too. Like working on some of the most rewarding projects that change our world for better. At HCL we believe, at the end of the day, who we are and how happy we are is because of the people we surround ourselves with.

HCL Technologies - HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in its many diversity, social responsibility, sustainability initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 159,000+ ‘Ideapreneurship’ across 50 countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000

HCL in Europe - With an eye on harnessing the rapidly changing business ecosystem across the globe, we have expanded operations in Europe exponentially over the last decade. The company has a 14,500+ strong workforce spread across 26 countries and four innovation labs in Europe. We steadfastly continue to invest in and promote localization and people-centric strategy. Our efforts in Europe can be gauged by the company being awarded as Top Employer Europe by the Top Employers Institute.


We are currently hiring a Technical Support with Arabic language to join our Help Desk Team.

Responsibilities of the role:

• Provide hardware / software / network problem diagnosis / resolution via email and telephone for customer’s end users ;
• Route problems to internal I.M. support staff;
• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution;
• Administer and provide User Access and Exit controls;
• Use the Call Tracking System to document and manage Incidents and work requests and their respective resolutions and circumvention's;
• Work closely with help desk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.

Requirements:
• 1 year Help Desk experience;
• 2+ years Customer Service experience would be considered an advantage;
• Fluent Arabic language both written and spoken;
• Good level of English language;
• Disciplined, systematic problem solving skills required;

We offer:

• The opportunity to work in a friendly environment in one of the leading multinational companies in the world;
• Trainings, mentorship and ongoing development programs to help you grow as a professional.
• Very good remuneration and attractive career opportunities within the company offering both horizontal or vertical development;
• A place where we value your personal and professional dedication and celebrate the success together;
• Cooperative team and a dynamic work environment;
• Play and relax zone;
• Life insurance and additional health care and dental package from your first working day;
• Monthly transport allowance;
• Entirely remote recruitment process;

We offer you:

• Competitive remuneration
• Standard working hours Monday - Friday or shifts working time
• Young and vibrant team environment
• Additional Health Care Package and Transport allowance
• Opportunity to grow your career in a multinational company

If you think this job will be the perfect fit for you, send us your CV by clicking the APPLY button below. Only shortlisted candidates will be contacted.

Here PASSION & PROFESSION go hand-in-hand. | Discover HCL Technologies


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