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07.10.2021
★★★★★ Customer Care Agent with Italian, ALORICA BULGARIA EOOD
Дистанционна работа; Постоянна работа; Пълно работно време; Дистанционно интервю; Езици: Английски, Италиански
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Customer Care Agent with Italian

Customer Care with Italian

GET TO KNOW ALORICA

Are you ready to obliterate the status quo?

Gone are the days of the mundane desk job.

Passion starts from within, and we’re all about crafting a great workspace for our colleagues.

A place where you can be yourself. Where you can work hard and play hard. And a place where giving back and turning people from awesome to insanely great is everything!

Choose a future with Alorica with our brand-new client in Sofia, who are they global medical device company.

We are looking for Customer Care with the Italian language.

JOB SUMMARY
On the position of Customer Care with German you would communicate via inbound and/or outbound voice-based and/or non-voice-based communications in English to support customer care, telesales, credit and collections and/or remote technical support for clients. Use a computerized system for tracking, information gathering, and/or troubleshooting issues to provide a high-quality customer experience. Maintains and updates records and databases in accordance with prescribed formats and system requirements.

WHY JOIN ALORICA?

We Offer So Much More Than a Paycheck
Competitive salary? Check.
Additional health insurance (incl. dental care)? Check.
Sports card – Multisport? Check.
Food vouchers (value of 60 BGN)? Check.
Transport cards? Check.

But that’s just the start!

Here are a few more reasons to consider Alorica.

Career development opportunities
Excellent working environment
Company events
Standard working hours(Mon-Fri)

KEY JOB RESPONSIBILITIES

• Answers and initiates a variety of real-time inbound and/or outbound voice and/or non-voice-based services.

• Verifies and updates customer information, respond to queries, and resolves issues.

• Provide prompt resolution to customer inquiries by providing appropriate and accurate information using the highest quality customer service standards.

• Accurately document and update records and databases in accordance with prescribed formats and required systems.

• Performs a variety of transactions ranging from data entry, updating records, invoices, and claims to verifying information and closing transactions.

• Follow up in a timely manner to ensure customer satisfaction and to maintain optimum service levels and customer relations.

• Understand all programs, systems, and procedures necessary to perform the job effectively.

• Where applicable, communicate with customers to resolve any account questions or inquiries.

• Communicate feedback and progress to management.

• Maintain diplomacy and tact when dealing with upset or escalated calls.

• Escalate customer complaints and/or calls through the appropriate channel to management.

• Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations as directed by management or during training.

• Knowledge, understanding, and compliance with company policies and procedures.

• Provide feedback to management concerning possible problems or areas of improvement.

• Make recommendations to implement improved processes.

KEY JOB REQUIREMENTS
Fluent command of Italian and English (both verbal and written)
Previous experience in a similar role is a strong advantage
Excellent communication skills
Self-starter, yet a real team-player
A positive and open-minded attitude
Applications will be processed in strict confidentiality.

Only short-listed candidates will be contacted.

Personal data of the applicants will be processed in strict confidentiality by Alorica Bulgaria EOOD solely for the purposes of selection and recruitment and will not be transferred to other data controllers unless required by law. Applicants provide their personal data on a voluntary basis and will have the right to access and correct their personal data within a reasonable time upon filing a written request.
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