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28.07.2021, Ref.#: ACC821
★★★★★ Service Desk Analyst - Level 1, BUCHANAN TECHNOLOGIES EUROPE EAD  Вижте визитка на компанията
Месторабота София, Възможност за работа от вкъщи; Постоянна работа; Пълно работно време; Дистанционно интервю; Подходяща и за студенти; Подходяща и за кандидати с малък или без опит; Езици: Английски
  • Технологии:
  • Windows Windows
  • Active Directory Active Directory
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Service Desk Analyst - Level 1

Buchanan Technologies is looking to add people to a new Service Desk Team for one of its customers.

Position Description:

The Service Desk Analyst provides 24x5 (Mon to Fri) network, hardware, and software support for various client communities which includes troubleshooting and resolving issues regarding LAN issues, application issues, server, desktop issues, proprietary applications, mobile devices, and PC support in a Windows 10/7/2003/2000/7 & Enterprise 10 environments.

Essential Duties/Responsibilities:

• Respond to telephone calls, email and personal requests for technical support in a fast, friendly manner and have the ability to explain technical situations to non-technical individuals
• Troubleshoot & support software applications, various hardware/software configurations and run appropriate testing & diagnostics
• Identify, research, and resolve technical problems and escalate problems to other support teams when necessary
• Document incidents/problems and clearly document the issue, troubleshooting steps taken, and comments in an incident management system.
• Contribute to Knowledge Base Support documentation to aid in the resolution & fulfillment processes related to Incident Management & Service Request Management.
• Work in a fast-paced environment, able to adapt to frequent change and be able to work a flexible schedule
• Work with diverse groups and individuals to set goals, establish priorities, and solve complex problems

Required Skills:

• Ability to demonstrate a solid understanding of basic network components and concepts;
• Ability to provide support to end users on a variety of topics including Windows operating systems, Active Directory, MS Office, printers, mobile devices, and email issues
• Mature, self-motivated, and professional with excellent written and verbal communication skills
• Strong problem solving/analytical abilities
• High commitment to quality customer service
• Ability to work independently as well as willing to follow direction and best practices
• Regularly demonstrates initiative in supporting the customer outside of expected job assignments
• Attention to detail and ability to multi-task talking to customers while performing technical computer work.
Excellent written and spoken ENGLISH is a must.
• Candidates must also be able to work any shift, holidays, and weekends if needed;


• Previous call center, customer service, technical support experience will be considered a plus;
• Preferred but not required: Two or Four-year degree in IT-related field or equivalent experience in a Technical Support/Help Desk environment.

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