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★★★★★ Query Management Specialist with FRENCH or ITALIAN, ИДЕАЛ СТАНДАРТ-ВИДИМА АД- Севлиево
Месторабота Севлиево, ул. Марин Попов 53, Възможност за работа от вкъщи; Постоянна работа; Пълно работно време; Подходяща и за кандидати с малък или без опит; Езици: Италиански, Френски
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Query Management Specialist with FRENCH or ITALIAN

Ideal Standard - Vidima is part of Ideal Standard International. Ideal Standard is a leading manufacturer of bathroom products in Europe and MENA, providing a broad range of branded products for residential and non-residential buildings in more than 100 countries. We sell our products under a series of well-known international and national brands including Ideal Standard, Vidima, Porcher, Armitage Shanks, Ceramica Dolomite and JADO.
Ideal Standard – Vidima is a strategic organization for Ideal Standard International, based in Sevlievo, Bulgaria and employing over 3,200 people.

The company is now looking to employ a motivated professional for the position of:

(located in the Financial Services Group, based in Sevlievo)

Main responsibilities
• Promptly responding to customer queries via email, phone.
• Immediately escalating serious complaints or issues that you are not equipped to deal with.
• Liaising with colleagues or managers to find the best solutions to customers’ issues.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
• Maintaining a polite, helpful, and professional manner at all times.
• Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
• Familiarizing yourself with new products and services as they are introduced.
• Attending workshops and meetings as required.
• Providing training to new customer service agents.
• Respecting client confidentiality at all times.

The Successful Candidate:
• Having minimum bachelor degree;
• Fluent in written and spoken French and/or Italian is a must;
• Other languages would be considered an advantage;
• Working perfectly with MS Office /MS Excel/;
• Experienced in working with ERP systems (SAP) would be a plus.

Personal skills:
• Ability to handle multiple priorities and manage deadlines;
• Excellent interpersonal and communication skills;
• Customer focused;
• Self-starter able to take initiatives;
• Problem solving ability;
• Responsible and Precise, with attention to detail;
• Flexible, Quick thinker and learner;
• Team player.

We offer:
We offer you an opportunity to put your skills and experience into work and make an impact in our global organisation. You will work together with great colleagues from various backgrounds inspired by shared, ambitious goals.

In addition, we offer you:
• Attractive compensation package;
• Healthy work environment - company sponsored medical insurance program;
• Food vouchers;
• Work-life balance – 25 days paid vacation, company events;
• Corporate transport to / from Sevlievo;
• Option for 50% home office.

Are you interested in this challenge? We look forward to receiving your application!
Please send your CV (in English) no later than 01.07.2021.

Only short-listed candidates will be approached.
All applications will be considered under the terms and conditions of confidentiality in accordance with the regulations of personal data protection.
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