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★★★★★ Service Delivery Reporting Specialist, GTT Bulgaria JSCo.  Вижте визитка на компанията
Месторабота София; Постоянна работа; Пълно работно време; Дистанционно интервю
  • Технологии:
  • Data Visualization
  • Excel Excel
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Service Delivery Reporting Specialist

GTT connects people across organizations, around the world and to every application in the cloud. Our clients benefit from an outstanding service experience built on our core values of simplicity, speed and agility. GTT owns and operates a global Tier 1 internet network and provides a comprehensive suite of cloud networking services.

The transformation team within GTT has a key function ensuring that the delivery organization has the tools, processes, and data need at hand to quickly deliver services to GTT clients. This function is a key to enable reduction of the lead times and clean process within the service delivery lifecycle. You will be expected to work with internal teams such as sales, service delivery tech-analysts, service delivery co-ordinators & project managers, to achieve the goal of providing operational excellence to GTT clients.

Main Responsibilities:

Work with data manipulation, transformation, verification tools
Work with data sets through online application and complete an initial data analysis and audit
Initiate and implement solutions using visual design tools
Understand business processes
Liaise with business teams and assist in description of current problems and report it correctly to the development teams
Analyzing results using statistical techniques, providing ongoing reports and interpret the data and draw conclusions from the data.
Transform raw data into the metrics and dimensions needed to create easy-to-understand reports and dashboards.
Create real-time dashboards that surface the details of a single input or a set of inputs based on specified parameters
Work with databases, data collection systems, data analytics, and other strategies that optimize statistical efficiency and quality
Acquire data from primary or secondary data sources and maintaining databases/data systems
Identify, analyze, and interpret trends or patterns in complex data sets
Work with leadership management to outline the specific data needs for each business method analysis project
Locating and defining new process improvement opportunities, recommending new ways to improve cost model by streamlining business processes
Using data to create models that depict trends in the customer base and the consumer population as a whole

Essential Criteria:

English is a must /all internal /external communication is led in English
Responsive and adaptable within a dynamic team striving to exceed expectations.
Exceptional analytical and computer skills with the ability to collect, organize, analyse, and disseminate significant amounts of information accurately and with attention to detail.
Ability to work independently on numerous activities and prioritize them accordingly while meeting deadlines.
Ability to think creatively and apply analytical, design and problem-solving capabilities
Basic knowledge of data extraction, formulation, and manipulation methods
Basic knowledge of working with databases and various querying tools (SQL, Access)
Good knowledge in Excel (formulas, lookups, macros is a plus)
Ability to stay calm and maintain focus in high pressure situations.
Proactive in nature, works to identify ways to continually improve efficiency and results.
Ability to multi-task and adapt in a fast-paced environment.
Results oriented, proactive and team player.
Excellent analytical skills and proven data analysis capacity.
University Degree in a quantitative subject as Computer Science, Mathematics, Statistics/Econometrics, Informatics, Economics or related

Desirable Criteria:
Previous experience in the field of learning development will be considered as an advantage
Proficient with Microsoft Office Package; data analytics experience (Power BI, Visual basic) will be considered an advantage.
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