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27.04.2021, Ref.#: PFJAGREN
★★★★★ Junior Agent with German and English, Processflows (UK) Limited - BRANCH BULGARIA
Месторабота София; Постоянна работа; Пълно работно време
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Junior Agent with German and English

Process Flows (UK) Ltd – Branch Bulgaria is a rapidly expanding British Company, which specialise in providing I.T. based solutions to a wide variety of Industries, Businesses and Local Council Departments based in the UK. Our growing Managed Services Centre in Sofia, Bulgaria supports the business’ core functions while providing high-quality outsourcing and dedicated development services to clients.
We are now looking to recruit a junior Agent with German and English. Тhe agent provides technical assistance, and advice to customers and team members and resolves incidents for customers to ensure continuity of service.

Responsibilities:

• 1st IT Support (Helpdesk and Servicedesk)
• User administration within various computing environments
• Provides exceptional Service Support and Customer Service to the customer remotely
• Provides solution(s)/work around(s) to Incidents and Problems
• Creates, manages, and transfers knowledge
• Maintains up-to-date and comprehensive knowledgebase
• Communicates in a manner that is appropriate and respects diversity, so the message comes across and is understood by the target group.
• Takes responsibility for understanding customer requirements by identifying, evaluating and/or implementing problem resolutions.
• Investigates customer requests so in future can continuously meet and exceed customer and team members’ expectations.
• Achieves key performance targets as directed to maintain optimum customer satisfaction.
• Work with a variety of Business and Technical teams to enhance service

Requirements:

• Excellent level of German and English
• Troubleshooting and problem-solving thinking
• Basic Knowledge of IT Services including Microsoft Solutions, Networking Infrastructure, Virtualisation, Data Recovery, Security and Migration Services
• Basic knowledge and understanding of major Operating Systems and Windows administration
• Basic understanding of Cloud Infrastructure
• Ability to discuss technical details in German and English language
• Good Customer Service skills/ Customer Orientated person
• Ability to transfer Knowledge within the team
• Troubleshooting and problem-solving skills
• Demonstrable confidence of acting as a representative within own function of Technical Support / Service Desk

What we offer:

• Good remuneration package with additional health coverage and an access to a Multi-sport card;
• Job specific training;
• Work in a multinational team of professionals across industries such as IT, Sales & Marketing and Customer Care;
• Be a part of a dynamic team of young people in a friendly environment;

Please send us your CV in English.
Please note that only successful candidates will be contacted.


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