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23.04.2021
★★★★★ Customer Support with French or German, SBT SOLUTIONS LTD
Месторабота София; Постоянна работа; Пълно работно време; Подходяща и за студенти; Подходяща и за кандидати с малък или без опит; Заплата от 2000 до 3000 BGN (Бруто); Езици: Френски, Немски
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Customer Support with French or German

Summary:

Our company runs an international online business and an affiliate network and has been on the market since early 2016. Established and headquartered in Sofia, Bulgaria, it operates in several countries within Europe and North America.

We are expanding rapidly and are, therefore, on a lookout for French / German-speaking customer support agents. Suitable candidates will need to answer customer questions, resolve their issues, and communicate our current and upcoming promotional activities via email and live chat.

Requirements:

• The bases we need you to cover so that you would click with the team.
• Fluency in French or German
• English knowledge will be considered an advantage
• Excellent communication skills
• Excellent problem-solving skills
• Shift work with occasional odd hours
• Ability to organize and prioritize tasks and customer demands
• Familiarity with MS Office (especially Word and Excel)
• Ability to work with minimum supervision
• Good typing speed (approximately 50 wpm)
• Customer focus
• A ‘can-do’ attitude

Main responsibilities:

• Your daily tasks that will drive all of us forward
• Replying to customer queries, answering inbound mails and live chat messages
• Prioritizing tasks and keeping daily / weekly / monthly KPIs
• Demonstrating an excellent general business and user experience knowledge
• Reaching NPS / CSAT targets
• Providing high-quality service to our customers
• Dealing with customer complaints
• Training sessions and ongoing support of new and existing customers

What we offer:

• Initial and ongoing professional training
• Home office allowance
• Uncapped bonuses based on results
• Attractive remuneration package
• Work in a young and dynamic environment in a double-digit growing sector YoY
• Work in a modern and conveniently located office building
• Future career development within the company
• Social benefits and team buildings
• A team of qualified professionals with international experience

Please send us your CV in English, French or German and mention the position you are applying for.

Only short-listed candidates will be contacted. All applications will be treated with strict confidentiality.


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