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21.04.2021, Ref.#: TSR
Technical Support Representatives with English, МЕНА СОФТУЕР ЕООД  Вижте визитка на компанията
Месторабота София; Постоянна работа; Пълно работно време
  • Технологии:
  • Windows Windows
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Technical Support Representatives with English

About us:

Crypto APIs is a complex infrastructure layer that allows the programming of Blockchain & Crypto applications to be much faster and easier. Our team has years of experience in software creation and developing products from scratch with a focus on blockchain technology.

About the position:

We are looking for talented and motivated Technical Support Agents to join our team in our fast-growing company. Your duties will require troubleshooting technical issues, providing timely customer feedback, and supporting the roll-out of new applications, among other duties.
Moreover, Technical Support Agents need to talk to our business customers directly, as well as create written documentation, requiring excellent written and verbal communication.

Your responsibilities:

● Working with business customers to resolve complex technical issues and maintain high customer satisfaction;
● Timely responding to customers via phone/mail/web. Log cases, provide information & troubleshoot to solve customer problem;
● Keeping customers informed, setting and following commitments, keeping precise case documentation and case ownership;
● Timely elevation and/or escalation to the next level when the case is complex;
● Managing multiple tasks or cases simultaneously;
● Collaborate with colleagues and other resources to achieve team goals;
● Report to management/head of department;

The ideal candidate must have:

● +1 year(s) prior experience in technical support or a similar role;
● Fluency in English;
● Knowledge of MS Office, Windows and Internet applications;
● Excellent interpersonal and communications skills;
● Willingness to learn and obtain new skills and competencies in technology;
● Ethics, team work orientation and positive attitude;
● Experience in Blockchain is considered as an advantage!

We offer:

● A very competitive salary;
● An exciting job where you can assume responsibility and develop professionally;
● A dynamic team with friendly, highly-qualified colleagues from all over the world;
● Strong, sustainable growth and fresh challenges every day;
● Flat hierarchies and short decision paths;
● A culture of mutual respect and an outstanding working environment;
● Numerous opportunities for further training, team events, a range of other benefits and a healthy work-life balance;
● Budget to attend conferences to, train, and further your education;
● A great office, with an excellent location (1 min. walk to Joliot Curie Subway Station);

We are looking forward to your quality resume. Please include your salary expectations and date of availability.

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.

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