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15.04.2021, Ref.#: SRSPF
★★★★★ Support Renewals Specialist (Maternity Cover), Processflows (UK) Limited - BRANCH BULGARIA
Месторабота София; Постоянна работа; Пълно работно време
  • Технологии:
  • CRM
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Support Renewals Specialist (Maternity Cover)

ProcessFlows (UK) Ltd – Branch Bulgaria is a rapidly expanding British Company with offices in Sofia. We specialise in providing I.T. based solutions to a wide variety of Industries, Business’s and Local Council Departments, based in the UK, France, Germany, Spain, Belgium.
We are now looking to recruit new members to join our Sofia office as Support Renewals Specialist working within the Client Services Team.

Main responsibilities:

• Setting up new and updating existing support contracts, making sure CRM system is updated correctly and in timely manner;
• Issue of renewal quotes and invoices to customers in advance of expiry date and pro-active communication to ensure on-time renewals;
• Processing of customer requested changes, merges or expansions per company policies and procedures;
• Work across various departments to resolve problems, ensure timely renewals and customer satisfaction;
• Create and manage the supplier purchase orders for all support contracts.
• Experience understanding accounting terminology and accounting systems will be an advantage.
• Experience calling and dealing with B2B customers on the phone is desirable.

Skills:

• Helpful and customer focused approach to work;
• Good communication skills and excellent English;
• Comfortable talking to both customers, suppliers and colleagues on the phone and via email.

What we offer:

• Excellent remuneration package with additional health coverage
• Job specific training
• Be a part of a dynamic team of young people in a friendly work environment

If you are interested in the position, please submit your CV in English.
Please note, only successful candidates will be contacted.


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