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08.04.2021
★★★★★ Customer Service Agent with Spanish, CSMS EOOD
Месторабота София; Постоянна работа; Пълно работно време; Дистанционно интервю
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Customer Service Agent with Spanish

Are you looking for a place to grow your career, where continuous learning and performance are rewarded? Are you attentive, responsible, and a good problem solver? Do you speak Spanish fluently?

Then this is for you!

CSMS Ltd. is part of Playtech, the largest online gambling and sports betting software supplier in the world. CSMS was established in 2007 and has a friendly team and a caring atmosphere. Combined with professional guidelines and procedures, CSMS provides online and offline customer support, sports trading, risk management, and financial services to multinational clients all over the world, servicing more than 13 brands. We cover six different languages with an excellent level of expertise and outstanding customer service. For this reason, we are one of the fastest-growing companies in this business!

Since we are rapidly expanding, we’re looking for a Customer Service Agent with Spanish to provide a world-class experience to our clients on the South American market!

Main responsibilities:

● Deliver outstanding customer support and customer care to our clients
● Handle customers’ queries via chat, e-mail, and/or phone calls
● Be empowered to resolve any customer issue

Key requirements:

● Fluent in Spanish (C1 level)
● Must be available to work night shifts
● Previous experience with customer service
● Experience with online customer support will be considered as a strong advantage
● Strong communication skills
● Knowledge of MS Office, Windows, and Internet applications
● Ability to multitask
● Team player with a positive attitude

CSMS is here to offer you:

● Opportunity to work within a leading company and gain a multicultural experience
● Competitive salary and remuneration package
● Supplemental health and dental insurance plan
● Life insurance
● Monthly food allowance
● Monthly travel/utility allowance
● Wellness allowance
● MultiSport card
● 25 days paid annual leave
● Employee Assistance Program (EAP)
● Monthly performance bonus
● Annual performance bonus
● Company-sponsored seminars, training, social activities, and events

For our newcomers, we offer an extensive training program, which will prepare you for your line of work. Encouraging the personal and professional development of our team members is at the heart of what we do. With us, you will have a lot of growth opportunities both horizontally and vertically within the company.

If this job opportunity is interesting for you, please apply with your CV in English.

All applications will be treated with strict confidentiality.

Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons concerning the processing of personal data and the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).


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