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06.04.2021
★★★★★ Software Support Engineer, Scaleflex EOOD  Вижте визитка на компанията
Месторабота София, Възможност за работа от вкъщи; Постоянна работа; Пълно работно време; Дистанционно интервю; Заплата от 2000 до 2500 BGN (Нето); Езици: Английски, Немски, Френски
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Software Support Engineer

At Scaleflex, we are striving to make the Web faster by allowing our customers to store, optimize and deliver their assets (product images, videos, files, code, …) rocket fast over the World. In the context of our accelerated growth and the launch of our new product Filerobot, we are looking to strengthen our international Team with a Software Support Engineer.

With a Team of 35 spread across France, the UK, Germany, Bulgaria, Singapore, and Vietnam, and thanks to strong automation in our operations, we are able to serve more than 1200 happy customers worldwide with our current SaaS offering Cloudimage. Self-funded until now, we have decided to accelerate our growth in 2020 with our first external investment and the launch of our new product: Filerobot.

This is a unique opportunity in a rapidly expanding company with the goal of fully integrating the team as а Software Support Engineer. The position is located in Sofia.



Specific responsibilities include

- Provide customer support and investigate the technical problems by doing own research and by involving other teams as needed;
- Perform prime inquiry and act as a point of contact for bug-fixing;
- Debug customer issues and create reproducible test cases for engineers to resolve.
- Implement, upgrade and maintain development, testing, and production environments;
- Ensure systems meet current and future business needs;
- Anticipate and identify issues that may negatively impact business;
- Monitor and answer on different support channels: a ticketing system, public forums, social networks, and more.
- Help the R&D team review new features and client libraries.
- Help enhance documentation to minimize repeating support issues.
- Able to work on standard working hours (e.g. Mon.- Fri. 9 am to 6 pm CET).



Requirements

Our Team is built around people with a strong entrepreneurial culture and can-do attitude. We love people able to “do something out of nothing” and strive to get better every day. In order to fit with our culture, you must be/have:

- 1 year of coding experience, preferably in a web/mobile environment
- Experience in a customer-facing position, preferably developers-support.
- Excellent analytical and troubleshooting skills.
- Knowledge of CDN technologies, Server Management / DevOps (ideally PHP, Python)
- Bachelor's degree in Computer Science or equivalent.
- Quick learner with a desire to learn new development languages and tools.
- Passion for Cloud and SaaS products
- Fluent English skills (verbal and written) with outstanding interpersonal skills.
- Additional language skills (verbal and written) in French and/or German would be a plus but not mandatory.
…and a sense of humor is an absolute must!



What we offer

- A dynamic work environment in a fast-growing Startup
- A goldmine of knowledge in the B2B Cloud space for cross-development: you want to learn to code or to launch a web marketing campaign, no problem!
- Humble but hungry work atmosphere: to become a rockstar, you have to be surrounded by rockstars!
- Work in an international team
- A workplace where you can have an impact and make a difference within the business but also to the web/app experience of hundreds of millions of users around the globe.



Recruitment process

After a first intro call with our Talent Acquisition, then will meet the Global Services and Support (GSS) Team, and as the last round, you'll meet with the Scaleflex’ Founder. What we expect from you is to prepare a test based on one of our scenarios. If you enjoy it and can impress us with your selling skills, we’ll be happy to welcome you to the team ASAP!

Interested? Apply with your resume and a short description of how you think you can have an impact!


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