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06.04.2021, Ref.#: PFKMSDACO
★★★★★ Service Desk Agent (Cloud Operations), Processflows (UK) Limited - BRANCH BULGARIA
Месторабота София; Постоянна работа; Пълно работно време
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Service Desk Agent (Cloud Operations)

Process Flows (UK) Ltd – Branch Bulgaria is a rapidly expanding British Company, which specialise in providing I.T. based solutions to a wide variety of Industries, Businesses and Local Council Departments based in the UK. Our growing Managed Services Centre in Sofia, Bulgaria supports the business’ core functions while providing high-quality outsourcing and dedicated development services to clients.
We are now looking to recruit an enthusiastic and technically competent Service Desk Agent to join the Konica Minolta European Cloud Operations Team, supporting our Cloud Platform and Customers. We are a motivated team located across several European countries, looking for a likeminded colleague to help us on our journey to becoming a modern cloud service provider.


• Monitor & support cloud infrastructure
• Operate and provision virtual server landscapes
• Provision and maintain operating systems
• Operate backup & storage environments
• Troubleshoot & resolve data center-related faults
• Provide technical support to Konica Minolta Cloud Customers
• Assist senior Operations Specialists on projects where appropriate

Technical Skills & Experience Required:

• Experience supporting users and/or customers in a Service Desk environment
• Experience of infrastructure-related IT technologies:
o Server Operating Systems (Windows - essential & Linux - preferred)
o Storage (NFS, iSCSI, NetApp)
o Network (LAN, Dynamic Routing, Firewall, VMware NSX)
• Virtualization (VMware vCentre, VMware Cloud Director)
• Knowledge of ITSM processes, but more importantly agile thinking
• University degree in computer science, training as an IT specialist or comparable IT experience/qualification

Personal Attributes Required

• Excellent communication & teamwork skills
• Business fluent in written and spoken English (essential)
• Ability to work remotely within an internationally distributed team
• Self-motivated
• Strong interest in learning and continuous improvement & development
• Customer-oriented and solution-oriented mindset
• Willingness to work service-oriented hours (essential)
• Willingness to work as part of a 24x7 on-call team Rota (mandatory)
• Willingness to travel occasionally within Europe

What we offer:

• Good remuneration package with additional health coverage and an access to a Multi-sport card;
• Job specific training;
• Work in a multinational team of professionals across industries such as IT, Sales & Marketing and Customer Care;
• Be a part of a dynamic team of young people in a friendly environment;

Please send us your CV in English.
Please note that only successful candidates will be contacted.

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