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05.04.2021
★★★★★ IT Service Management Test Lead with German, DXC Technology / Enterprise Services Bulgaria EOOD
Месторабота София, Възможност за работа от вкъщи; Постоянна работа; Пълно работно време; Дистанционно интервю; Езици: Английски, Немски
  • Технологии:
  • Golang Golang
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IT Service Management Test Lead with German

The primary Mission of the Global On – boarding Client Assurance capability is to ensure that the contractual in-scope Service Management processes, data configuration and operational model components work as designed and that DXC can provide end-to-end services to its Customers.

Job scope/summary:

The IT Service Management Test Lead is responsible to ensure that the Customer solution is tested end-to-end by the Client Assurance Team, the DXC Operational Teams, the Customer or/ and 3rd Parties prior to the Customer Go Live. Working with the Engagement Lead/ Project Manager, the person is responsible for all aspects of the testing, coordination, facilitation, planning and scheduling, defect management and resolution. All stakeholders be kept informed for the testing progress and a satisfactory Sign-Off must be received.

Job specifics/responsibilities:

Responsible for the Internal Validation Testing (IVT).
Responsible for the DXC User Acceptance Testing (UAT) and the related ORR activities.
Responsible for the Client Acceptance Testing (CAT).
Responsible for the Production Validation Testing (PVT).
Supports the Service Now Release Testing activities.
Defines the Testing scope and the Entrance and Exit criteria for all types of testing (IVT, UAT, CAT and PVT).
Creates and presents the Test Strategy to the stakeholders for a review and approval.
Creates and presents the Test Plans for all types of testing to the stakeholders for a review and approval.
Produces collateral, arranges, facilitates and hosts kick off meetings with all involved parties.
Produces all collateral needed – Testing Master file including the Test Execution Tracker, Test Metrics, Test Scripts and Test Scenarios, Defect log and Defect Metrics, Sign off documentation.
Obtains testers and creates and maintains the Test Execution Tracker reflecting the testing progress on a daily basis for all types of testing.
Selects and modifies as per the Project specifics IVT and PVT Test Scripts as well as UAT and CAT Test Scenarios.
Works with the Process Subject Matter Experts and the Data Integration and Case Exchange Experts to ensure that suitable test cases for Process, Data and Case Exchange testing are available.
Collates requested information from the Customer.
Develops an understanding of and maintains the relationship with the Customer and/ or the 3rd Parties nominated contacts.
Develops awareness of Project Management techniques;
Escalates all conflicts/issues affecting Project/Program outcome to the Engagement Lead/ Project/ Program Manager and provides supporting information;
Organizes and maintains all project related documentation as prescribed and required by the DXC standards and policies and as agreed by the contract with all participants.
Manages and coordinates testing for all Enterprise Service Management processes, tools and data within the on - boarding.
Captures and manages to closure all high Priority defects prior to Go Live
Manages the stakeholders and the Sign – off for testing.
Ensures all Entrance and Exit criteria are fulfilled before the Move to Production of the Customer.
Owns responsibility to deliver on project tasks
Adheres to all quality standards;
Ensures the Compliance of processes and best practices outlined by the Supervisor /Management
Personal skills and qualities:

Initiative, positive thinking and motivation, assertiveness, negotiation and influencing skills
Ability to identify risks, manage them and act when they become issues under Supervisors direction
Customer oriented and results driven.
Knowledge and awareness of Project management and Project life cycle
Ability and skills to apply basic Project management related knowledge to DXC business
Excellent time management skills and ability to multi-task and prioritize assigned tasks, problems and requests in a high pressure environment
Good analytical and troubleshooting skills
Facilitation and self-organization skills.
Required experience:

2-3 years of experience with IT Service management processes and tools
Project Management experience (preferable)
Experience working in a customer facing role (preferable)
Technical skills:

Excellent German and English language skills – both speaking and writing
Proficient with ITSM Workflow tools like ServiceNow, HP Service Manager, Remedy
Proficient with MS Office products: Outlook, Word, Excel, PowerPoint, Visio
ITIL 4 Foundation Certificate is a plus
Independent user of:
MS Project
MS SharePoint
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