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07.01.2021
★★★★★ Business Process Engineer, SOITRON LTD  Вижте визитка на компанията
Месторабота София; Постоянна работа; Пълно работно време
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Business Process Engineer

Soitron Bulgaria is part of Soitron Group – a Slovak company, established in 1991, with HQs in Bratislava and offices in UK, Turkey, Romania, Czech Republic, Poland and Bulgaria. The company provides services in the area of IT system integration, IT networking & infrastructure and IT outsourcing. On a global scale, Soitron has clients such as Cisco, Lenovo, Microsoft, Avaya, IBM, HP, DXC etc.
The Business Process Engineer will be part of our Graphics Solutions Services team and will identify, drive and monitor process improvements inside the operations structures, enabling operational efficiency improvements while increasing customer satisfaction.

Responsibilities:

• Transform Business and Operational strategy into requirements for processes and process
management.
• Define and develop process management strategy and goals.
• Coordinate all the resources required for process documentation, execution, maintenance,
compliance and control.
• Operational management of the process.
• Coordinate processes across functional areas and across business units.
• Develop and implement the required organizational structural changes to adapt to the process
and project changes.
• Define standards and design the change process.
• LFI PHs reporting and revenue leakage avoidance (quotations monitoring)
• Backlog management, including backlog analysis and reporting, case ageing follow-up
• Account setup and monitoring
• Escalation point for system issues
• Focal point for change request submission & implementation, training
• Focal point in the EMEA organization on the transition from CDAX to SNOW
• Identify new project opportunities based on the Business and Operational strategy
• Manage successfully the assigned projects all along their life cycle, ensuring the required project
delivery progress, performance, quality and control
• Detailed Project planning and control, managing project deliverables in line with the project plan
• Record and manage project risks and escalate when necessary.


Requirements:

• University degree in Technical, Business or related discipline
• 2+ years of experience in a similar position in IT/BPO
• Excellent knowledge in MS Office
• Knowledge of Service Now is an advantage
• Excellent communication skills in English - verbal and written
• Project management knowledge
• Good understanding of team dynamics should be able to manage conflict and excellent
communication skill
• Able to understand global business processes and identify the impact of change
• Able to work in a pressured environment working to tight timescales
• Ability to operate effectively within a virtual (cross-cultural) team
• Organized and methodical approach, analytical skills

If you feel that this role would fit your personal interests and plans for professional development, please, send us your CV.
We offer YOU the opportunity to become part of a team within a company working for one of the leading corporations worldwide.
Only short-listed candidates will be contacted.
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