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★★★★★ Carrier Relations Specialist, Deskforce – Branch Bulgaria
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Carrier Relations Specialist

Do you see yourself in a globally operating company focused on creating innovations in solutions?
Are you an energetic and organized person with a strong focus on details? 
Are you looking for a position that provides the comfort to work from home, and still to be a part of a team with friendly and respectful culture?

Then this role might be just the right for you!

Who are we?

We are a global provider of intelligent SaaS solutions for contact centers and other industries. Our goal is to make the communication process easier and more efficient. We aspire to be the best place you’ve ever worked. You’ll work with great people and be challenged to do an outstanding job. We see the future potential in people and are willing to invest in them, make them even better, and grow together. 

What your role will be?
  • Collecting information about prices and conditions of different global suppliers 
  • Negotiating prices and ensuring price reductions of the products and services with other local and international carriers
  • Checking the volume of conversations, top destinations, margins
  • Managing, reviewing, and finalizing NDA’s, Contracts, and Commercial Agreements associated with the wholesale, international, and carrier relations business
  • Resolving issues on topics related to the quality of calls
  • Planning and designing a new international routing plan with the aim of minimizing cost
  • Supporting and providing the Marketing team with cost calculations

What we are looking for?
  • Minimum 1 year of experience in the wholesale traffic and carrier relations business
  • Knowledge of voice services
  • Advanced Excel and English skills
  • Assertiveness and high negotiation skill
  • Strong attention to detail
  • Analytical thinking
  • The ability for multitasking and prioritizing

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