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20.11.2020, Ref.#: HR_SIM
★★★★★ HR Strategic Initiatives Manager, TELUS INTERNATIONAL EUROPE / CALLPOINT NEW EUROPE  Вижте визитка на компанията
Месторабота София; Постоянна работа; Пълно работно време; Езици: Английски
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HR Strategic Initiatives Manager

We’re looking for a HR Strategic Initiatives Manager to join our team – the leader of the BPO sector TELUS International Europe!

Responsibilities:
  • Partner with the HR Director & HR team to provide delivery and management for strategic initiatives within HR, such as alignment and implementation of new tools, platforms and/or methodologies, delivering and/or optimizing internal HR processes aiming team members’ engagement, etc.
  • Provide change leadership to ensure the vision and objectives of the strategies are driven properly, and ensure change management is in place to deliver the anticipated benefits
  • Responsible for building and sustaining the day-to-day relationships and communications (including project briefings) with business partners at various levels of the organization, including the executive level, as well as other internal and external resources
  • Ensure end results are of the highest caliber with a clearly articulated scope and quantifiable business benefits
  • Ensure there is clear linkage between the business vision/context and the strategy scope and objectives
  • Ensure project milestones are developed, maintained, and reported on an overall integrated delivery plan with project issues and risks identified, quantified, managed and tracked
  • Use past experience to proactively "anticipate" risk and develop appropriate mitigation strategies and plans
  • Ensure risks, assumptions and constraints are appropriately communicated and escalated when necessary
  • Apply a holistic approach to HR by applying knowledge of project management into the daily routine. Integrates this knowledge into executable plans
  • Partner with Admin and Operations management to leverage automation of existing programs and/or build new programs, knowledge and approaches to ensure timely and cost-effective solutions for the business
  • Accountable for working with key stakeholders including HRBPs and line leaders to determine how initiatives are executed within the business and employee impacts are identified and addressed in order to achieve objectives
Requirements:
  • Experience in business analysis or related
  • A history of leading and supporting successful projects
  • Process transformation and project management experience will be considered an advantage 
  • Competency in Google Sheets, Microsoft Excel application, Visio 
  • Analytical and conceptual thinking skills 
  • In depth change leadership skills and experience 
  • Excellent relationship management
  • Ability to navigate with limited information and ambiguity
  • Excellent presentation, written and verbal communication skills
  • Excellent level of English 
  • Ability to work in team
What we offer:
  • Stable job and career development opportunities
  • Great office at a top location
  • Attractive salary and additional incentives
  • Additional health insurance & Transportation allowance
  • Special discounts & offers (e.g. Food vouchers, Multisport cards, etc.)
  • Special benefits for our team members (Gym, yoga classes, massages, corporate psychologist in the office, etc.)
  • Positive international working environment (Relax zones, PlayStation, billiard corners, etc.)
  • Continuous support and learning
  • Employee referral bonuses & Recognition programs
If this opportunity sounds appealing to you, apply now! Send us your CV!

*Only shortlisted candidates will be contacted.

About us: TELUS International Europe is the leader in the BPO sector in Bulgaria. The company has almost 50,000 team members across 20 countries. TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 50 languages.
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