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20.11.2020, Ref.#: CAS1
★★★★★ Customer Administration Specialist (Query Agent) with German language, HCL Technologies / C3i Europe Ltd
Месторабота София; Постоянна работа; Пълно работно време; Езици: Английски, Немски
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Customer Administration Specialist (Query Agent) with German language

The experience matters

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships.

Major responsibilities:

  • To manage the resolution of Partner/ Customer queries within corporate guidelines;
  • To demonstrate the ability to react professionally in disputed or heated situations;
  • To create solutions that not only meet with customer satisfaction, but also make Partners/Customers feel valued ;
  • To encourage positive Partner behaviour through feedback on QMS system;
  • To ensure Partner compliance with Portal functionality where available;
  • To ensure compliance with corporate guidelines encompassing in particular ethical and financial rules.

Background, skills, experience and qualifications:

  • Fluent German language;
  • 2+ years of experience in finance related role or customer interaction role;
  • Ability to work closely with customers & negotiate effective outcomes to their problems;
  • Excellent analytical and reconciliation skills;
  • Self-motivated and willing to learn new skills;
  • PC literacy and a good command of English language;
  • Any experience in a similar role will be considered an advantage.

We offer you:

Professional and friendly work environment;

Opportunity to grow your career in a multinational company ;

Very good remuneration;

Performance based bonus and additional benefits;

New office in a modern building with excellent access to public transport.

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