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16.11.2020, Ref.#: 46357
★★★★★ Game Integrity Operations Associate with Russian/ German/ English, GVC Services Bulgaria EOOD
Месторабота София; Постоянна работа; Пълно работно време; Заплата от 2000 до 2900 BGN (Бруто); Езици: Английски, Руски, Немски
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Game Integrity Operations Associate with Russian/ German/ English

At GVC, we do things our own way, with our own personality and attitude, For The Good Of Entertainment.
We are a leading, global, digital gaming and gambling business and are constantly looking to push boundaries and develop the industry making digital gaming and gambling more enjoyable for all our customers.
As a Game Integrity Operations Associate, you will be responsible for handling written and verbal customer communication on behalf of the Game Integrity Team and Marketing Team.

You will be reviewing customer account activity to identify potential compromised accounts, making sure they are secured whilst also taking the necessary steps towards their reinstatement.
You are responsible for delivering excellent customer service experience specific to Game Integrity queries whilst following the internal protocols and procedures.

Working hours: 
EN and Russian teams are covering the following shifts 07:30-16:30, 16:30-01:30, 00:30-08:30 (monthly rotation)
German speakers will be covering 10:00-19:00 

Key Responsibilities:
  • Responding to and dealing with customer communication
  • Representing the partypoker and GVC network on a top level providing high quality services
  • Distribution of pending Game Integrity cases and tasks
  • Handling queries and providing support to other internal teams GVC teams
  • Securing and reinstating compromised accounts on the partypoker network mitigating potential fraud and chargebacks
  • Look for ways to constantly improve the processes and the business
  • Handle all tasks in line with all the relevant regulatory requirements
  • Being the focal point between the customers, the Game Integrity Analyst Team in Sofia and the Poker Fraud Team in Hyderabad
  • Participate in projects for the Game Integrity Operations Team monitoring the usage of third-party software from customers and exclusion of such found violating the poker ecology

  • Great communication skills
  • Poker knowledge and comprehension
  • The ability to demonstrate excellent verbal and written communication skills in Russian and to be customer-focused
  • English language to a business level
  • Proficiency in Russian or German language
  • Experience of working efficiently in a high-volume work environment, whilst managing your workload in a timely and efficient manner
  • Strong interpersonal and organisational skills.
  • Proficient in the use of Microsoft Office
  • Sound and demonstrable experience in Customer Service or Risk Department
  • Willingness to learn and develop.
  • An additional language would be an asset
  • Cooperative
  • Proactive
  • Self-Driven
Employee benefits:
  • Competitive remuneration package; 
  • 25 days annual leave;
  • Social benefits: personal health insurance, dental allowance, sport activities, food vouchers;
  • Opportunity to join a team of great professionals;
  • Dynamic and friendly work environment;
  • Team building activities.
Ready to get involved? Bring your energy to GVC and you’ll be in the mix from the start.
For the good of entertainment.
Apply now!

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