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16.11.2020, Ref.#: TM_EN
★★★★★ Team Leader, Pontica Solutions Ltd.  Вижте визитка на компанията
Месторабота Варна, Улица Димитър Икономов 19; Постоянна работа; Пълно работно време; Езици: Английски
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Team Leader

**All interviews will be conducted remotely (online or by phone).

Pontica Solutions is an award-winning BPO company that offers great opportunities for professionals in the field of customer success, people management, project management, marketing, and IT. As we are growing fast, we are looking for a Team Leader to join one of our projects.

All candidates from other cities may apply if they are willing to relocate.

Your role:

  • Responsible for the team performance; help people develop their skills and take measures to improve their KPIs when necessary.
  • Responsible for the selection, training, professional development, and assessment of the subordinates.
  • Delegate effectively within the team to deliver business results.
  • Monitor and achieve financial and operational targets set.
  • Execute regular presentations and reporting to both Client and C-level management in Pontica.
  • Work with all departments in the company to ensure smooth operations.

Required skills:

  • Experience as a Team Lead, Supervisor, or relevant in a BPO organization.
  • Fluent in English. Proficiency in another foreign language will be a plus.
  • Proficient in Excel.
  • Excellent communication, people management, and problem-solving skills.
  • Excellent negotiation skills and ability to work directly with international clients.
  • A dynamic, flexible, result-oriented professional with an interest in technology.

What we offer:

  • An attractive remuneration, annual review + annual bonus. Referral bonuses.

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