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16.11.2020
★★★★★ Customer Support - French, SBT SOLUTIONS LTD
Месторабота София; Постоянна работа; Пълно работно време; Подходяща и за студенти; Подходяща и за кандидати с малък или без опит; Заплата от 2000 до 3000 BGN (Бруто)
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Customer Support - French

Customer Support Representatives - French
Summary
Our company runs an international online business and an affiliate network and has been on the market since early 2016. Established and headquartered in Sofia, Bulgaria, it operates in several countries within Europe and North America.

We are expanding rapidly and are, therefore, on a lookout for French-speaking customer support agents. Suitable candidates will need to answer customer questions, resolve their issues, and communicate our current and upcoming promotional activities via email and live chat.

Requirements
The bases we need you to cover so that you would click with the team.
Fluency in French
English knowledge will be considered an advantage
Excellent communication skills
Excellent problem-solving skills
Shift work with occasional odd hours
Ability to organize and prioritize tasks and customer demands
Familiarity with MS Office (especially Word and Excel)
Ability to work with minimum supervision
Good typing speed (approximately 50 wpm)
Customer focus
A ‘can-do’ attitude

Main responsibilities
Your daily tasks that will drive all of us forward.
Replying to customer queries, answering inbound mails and live chat messages
Prioritizing tasks and keeping daily / weekly / monthly KPIs
Demonstrating an excellent general business and user experience knowledge
Reaching NPS / CSAT targets
Providing high-quality service to our customers
Dealing with customer complaints
Training sessions and ongoing support of new and existing customers

What we offer
Or how we intend to make it worth your while.
Initial and ongoing professional training
Home office allowance defendant on your results
Uncapped bonuses entirely dependent on your results
Attractive remuneration package
Work in a young and dynamic environment in a double-digit growing sector YoY
Work in a modern and conveniently located office building
Future career development within the company
Social benefits and team buildings
A team of qualified professionals with international experience
Please send us your CV in English or French and mention the position you are applying for.

Only short-listed candidates will be contacted. All applications will be treated with strict confidentiality.


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