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13.11.2020
★★★★★ Mac Desktop Support Engineer with German, DXC Technology / Enterprise Services Bulgaria EOOD
Месторабота София; Постоянна работа; Пълно работно време
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Mac Desktop Support Engineer with German

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally.

We are looking for a Mac Desktop Support Engineer with German to join our team. Candidates will be responsible for maintaining user uptime and improving their computing experiences through effective maintenance, problem identification and resolution activities, as well as growing and developing the organization’s perception with existing customers through exceptional customer service.

Responsibilities:

  • Maintain day to day observation, reporting and follow-up for support metrics and ticket management.
  • Manage ticket escalations from level 1 engineering team.
  • User management including configuring new accounts, password resets, and troubleshooting user
  • login, profile and permission issues.
  • Routine review of incidents, identifying problems and addressing them to resolution.
  • Assist in identifying recurring problems, escalation to engineering, if needed, and resolution.
  • Maintaining standards, standard operating procedures (SOPs) and documentation on an ongoing basis.
  • Provide technical input to Reason for Outage reports when necessary.
  • Maintain a firm understanding of the Client’s IT infrastructure.
  • Duties as assigned.

Requirements:

  • Candidates must be energetic and focused with strong motivation to learn new technologies and management/maintenance processes.
  • Dedication, persistence, effective utilization of provided resources.
  • Ability to deliver superior customer service.
  • German language proficiency will be considered a strong advantage.
  • Experience in JAMF administration and support will be considered a strong advantage.
  • Firm understanding of TCP/IP network protocols and core network devices and components will be considered a strong advantage.
  • Willingness to work on shifts.
  • Extensive training for the role will be provided.

Thanks for taking the time to review our job posting. If you believe you are suitable, please do not hesitate to apply.

Please be advised only shortlisted candidates will be contacted.

In Return, We Offer

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