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11.11.2020
★★★★★ Mainframe Application Support Engineer, DXC Technology / Enterprise Services Bulgaria EOOD
Месторабота София; Постоянна работа; Пълно работно време
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Mainframe Application Support Engineer

About DXC:

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent, and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally.

Role Description:


The Mainframe Application Support Engineer is responsible for delivering operational services to outsourcing accounts on time, on target with quality. He/she works on 24×7 rotation The DTS Engineer focuses on continuous operations, incident and change management of supported configuration items. The main goal is to minimize the amount of unplanned downtime in the customer's production environment and to achieve a high level of customer satisfaction. He/she works in close relationship with other teams and is under direct supervision by the team Management.


Primary Responsibilities:

 

·       Building strong working relationship with Team Technology Lead, Account Support Team representative and Capability support and technology teams 

·       Complying with the ITIL standards by observing the Incident Management lifecycle processes. 

·       Be proactive to anticipate issues or situations which impact service availability and critical response time, and take necessary mitigation steps escalating to management’s attention, where appropriate. 

·       Supporting and assisting the Team Technology Lead for documentation libraries for the area of your expertise.

·       Ensuring compliance with internal documentation standards; also accountable for updating the documentation

·       Preparing technical documentation upon request

 

Key Skills and Experience required:

 

·       Fluent in English language

·       Good awareness of the customers business and in-depth knowledge of the customer’s environment and support processes

·       Provide L3 application support for programs on a financial services IBM Z/OS Mainframe. Day to day duties include providing L2, hyper care and BAU mainframe support during run and change.

·       Responsibilities include maintaining and supporting existing mainframe processes which require excellent knowledge of the following technologies:

o   COBOL

o   Assembler

o   REXX

o   CLIST

o   JCL

o   CA-View

o   CA-7

o   CICS

·       Desirable: 

o   TSO

o   Endevor

o   CA-File Manager

o   EID 

o   Easytrieve

o   CICS

o   ISPF

o   IBM Z/OS Mainframe.

o   IBM MQ

o   IBM Connect Direct 

 

In return, we offer:

 

·       Continuous learning and technical training opportunities

·       Great opportunity for professional development in the IT field

·       Part in a team that has established itself as a preferred partner for Hi-tech Services & Support throughout EMEA

·       Competitive remuneration package

·       Medical insurance

·       4 days additional paid leave (total:24 days)

·       Food vouchers

·       Life insurance

·       Corporate Badge Program

·       Wellness Program 

 

If you feel comfortable with the above mentioned requirements and want to work for one of the world's premier IT Organizations, please apply with your CV in English. Only shortlisted candidates will be contacted
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