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31.10.2020
★★★★★ Technical Support Analyst 1st Line (Temporary), АЙ ЕС ДЖИ ТЕХНОЛОДЖИ ЕООД
Месторабота София; Временна/сезонна работа; Пълно работно време; Езици: Английски
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Technical Support Analyst 1st Line (Temporary)

Allvotec stands for ‘all voice and technology’, a successful business delivering end-to-end services for partners across unified communications and technology services. With the UK’s largest independent IT & Communications field services capability and unrivalled 30 years’ experience of ICT delivery for partners, Allvotec helps run IT for customers of major services businesses including Systems Integrators, Outsourcers, Managed Service Providers and many others.

Main focus of the role:

To provide first line support on a daily basis; working closely with other departments within the Allvotec organization.

Job requirements:

  • Verbal and written English language skills are absolutely essential (our customers are all based in the UK).
  • Previous experience with Windows Server and Windows Desktop operating systems is a plus.
  • Basic knowledge of Active Directory.
  • Excellent social and communication Skills.
  • Customer oriented approach. Making our customers happy is very important for us.
  • Ability to work in an open space service desk environment supporting Windows-based workstations and servers.
  • Ability to work well in a team environment but be able to adapt to occasions when required to work independently.
  • Proven experience or desire to work with ticketing systems.
  • Proven experience or desire to work with monitoring systems.

Technologies you will be working with:

  • Microsoft Windows Server 2008R2, 2012R2, 2016
  • Office 365 and Exchange
  • Microsoft 8.1, 10 Enterprise/Pro
  • Microsoft Outlook, setup, configuration and troubleshooting of faults
  • Troubleshooting workstations, servers and connectivity issues
  • Some 3rd party applications
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