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22.10.2020, Ref.#: GCSR
★★★★★ Customer Support Representative with English and German, C3i Europe
Месторабота София; Постоянна работа; Пълно работно време; Подходяща и за студенти; Подходяща и за кандидати с малък или без опит; Езици: Английски, Немски
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Customer Support Representative with English and German


C3i Solutions, an HCL Technologies Company, is a business process outsourcer specializing in global, high-touch consumer, patient and end user engagement. Our network of global contact centers provides unparalleled, 24/7, multi-lingual support to customers in over 175 countries. Since we had opened an office in Sofia in 2005, and in 2007 in Varna, we are constantly attracting talented people and help them develop their potential.

To ensure the expansion of our Operations Center in Sofia, Bulgaria we are now looking to recruit a CUSTOMER SUPPORT REPRESENTATIVE with ENGLISH and GERMAN.

The CUSTOMER SUPPORT REPRESENTATIVE is a direct link between the company and the customers located around the globe, looking for service. The function of the position is to help customers by providing information and guidance over the phone, email and chat.

Main responsibilities:

  • Provide comprehensive support to pharmaceutical companies and life-science organizations’ personnel (doctors, nurses, patients, sales force, etc.) in English and German;
  • Assist with navigation around application menus;
  • Take all steps to troubleshoot reported issues and resolve or escalate to the appropriate level;
  • Create and submit detailed case logs, documenting customer interactions;
  • Adhere to high company standards for quality, accuracy, thoroughness, timeliness and consistency in customer care.

Job requirements:

  • Fluency in both English and German;
  • Knowledge of MS Office, Windows and Internet applications;
  • High school diploma;
  • Availability to work on different shifts 24/7 (primary Monday-Friday);
  • Excellent interpersonal and communications skills;
  • Willingness to learn and obtain new skills and competencies;
  • Ethics, Team work and Positive attitude.

What we offer

Competitive salary and performance bonuses;

Opportunity for career progression;

Young and vibrant team environment;

Social benefits package;

Professional on-boarding and on-going trainings.

Are you willing to build up your career with us? - We’ll be happy to receive your resume in English!

* Your personal data is secure with us.
** Only candidates selected for interview will be contacted.

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