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30.10.2020, Ref.#: CS_EN
★★★★★ Customer Care Advisor with Swedish and English, Pontica Solutions Ltd.  Вижте визитка на компанията
Месторабота София, ул. „Черковна“ 38; Постоянна работа; Пълно работно време; Подходяща и за студенти; Подходяща и за кандидати с малък или без опит; Езици: Английски, Шведски
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Customer Care Advisor with Swedish and English

**All interviews will be conducted remotely (online or by phone).

Our client is a globally successful health and lifestyle brand developing smarter technology for women, with an HQ in London and teams in New York and Shanghai. Their innovative tech-focused products are listed as one of the best inventions for 2019.

Join one of the fastest-growing femtech start-ups and you will have a voice and the opportunity to make an impact. Be ready to learn, have fun and become part of a passionate customer care team that solves problems and improves the lives of women around the world!

YOUR ROLE:

  • Develop and maintain relationships with customers over chat, email, and phone.
  • Help customers reach a resolution to their problem as quickly and accurately as possible.
  • Manage returns, replacements, and refunds when necessary.
  • Execute an organized, efficient, and structured working process.
  • Meet predetermined targets and represent the company in a professional manner.

REQUIRED SKILLS:

  • Excellent written and verbal communication skills in Swedish and English.
  • Previous customer service experience.
  • A problem-solving approach and ability to think on the spot.
  • An empathetic person, curious about technology/femtech/ health/ well-being.
  • Excellent computer literacy.

WHAT WE OFFER:

  • An attractive remuneration + performance bonuses.
  • Fixed working hours (Monday-Friday).


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