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★★★★★ Problem Manager (Temporary Assignment), Modis Bulgaria EOOD  Вижте визитка на компанията
Месторабота София; Постоянна работа; Пълно работно време; Езици: Английски
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Problem Manager (Temporary Assignment)

Connecting businesses and tech talents in a fast-changing world. This is what describes best the mission of Modis as a global leader in workforce, skilling and consulting solutions for our partners. As part of the Adecco Group, our brand is present in 20 countries delivering services and solutions in the so called “Smart Industry” areas and employing 30,000 people.

With more than 15 years of experience in Bulgaria, we deliver IT Service Desk, Data Center and Network Services, End-User Device Support (Desktop & Mobile), Application Development and Support and BPO Solutions to more than 40 multinational companies. We have grown to 1400 employees in our 3 office locations and now we are looking for more talents to join us in our mission.
The Problem Manager will be part of the Global Accounts Business Operations Team and may also manage other ITIL processes and business ops/financial processes, as well as other commercial accounts.

As a Problem Manager you will be responsible for:    
  • Implementing and leading the Global Problem Management and other ITIL process 
  • Constant reviewing and analyzing of PC environment data from various sources
  • Driving improvement actions & recommendations based on analysis, to improve customer satisfaction 
  • Applying expert subject matter knowledge to manage activities in solving complex business/technical issues within established company policies
  • Acting as a key advisor to senior management on the development of overall operational policies and goals
  • Identifying, exploring and developing new opportunities for growth and innovation within or around projects
If you have:
  • Service management, Business Operations practical experience or ITIL Foundation certification 
  • Experience in global or multi-regional business environment
  • Excellent communication & influencing skills, incl. executive management communication
  • Ability to understand global business processes and identify impact of change
  • Data analytics skills and ability for data-driven 
  • Excellent mastery of the MS Office Suite
  • Technical expertise with ITSM tools (e.g. ServiceNow) is a strong advantage 
  • Fluency in English
You will get:
  • Upskilling Training Programs
  • Recognition awards
  • Additional health coverage
  • Special offers and discounts
  • Food and Gift vouchers
  • Sport cards
  • Competitive remuneration package
  • Performance-based Bonuses
  • Charity and Sport initiatives
Our recruitment process will be fully remote for your safety! You can meet our hiring managers and recruitment specialists online!

Sounds interesting? Connect with us, we are waiting for you.

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.
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