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07.10.2020
★★★★★ IT Senior Solution Specialist | Orchestration/Automation, ЛУИ ДРАЙФУС КЪМПАНИ СЪРВИСИЗ БЪЛГАРИЯ ЕООД
Месторабота София; Постоянна работа; Пълно работно време; Езици: Английски
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IT Senior Solution Specialist | Orchestration/Automation

Summary

The Senior Solution Specialist is end to end accountable to provide seamless Orchestration and Automation solutions services across all regions supporting LDC operations and the digital transformation cost-effectively. The role is accountable for delivery the build and run (third level support for operations) of enterprise computing solution for orchestration and Automation providing a technology strategy and road-map, managing the solutions life-cycle, design and architecture of new solutions, and provide third-level support and problem solving to Operations team when requested. Also will be accountable for managing the delivery the solution in his domain during the whole life-cycle including knowledge map, inventory, and capacity management. The role is accountable for delivering projects and services to the entire enterprise.

Main Responsibilities

Along with the below listed responsibilities, the employee should conduct any other business related to the function as required by his supervisor.

- Provide the delivery and technical leadership of the strategy and roadmap for computing services solutions in the Orchestration and Automation domain.
- Accountable to technical lead highly engaged teams of internal and external resources in different locations, cultures, and countries, delivering the enterprise mission and vision and adhering to enterprise commitments/values
- End to end accountability for a plan, build and run, and the successful delivery of technology projects and services as measured through value, cost, quality (service levels), and schedule. This includes the full lifecycle of the solutions, projects, and services, including strategy, planning, architecture, design, operations, maintenance, and decommissioning
- Ensure compliance with and participate in continuous improvement of organizational standards, practices, and methodologies
- Define, track, measure, and report on critical success factors and key performance indicators
- Partner for success across the Information Technology ecosystem and with our business partners and our suppliers
- Efficiently plan and manage projects and services budgets, according to enterprise investments and strategies
- Deliver projects, platform or service analysis, design, and build on computing technologies for Orchestration and Automation as necessary in a self-motivated manner and consistent with Engineering Release Plan and project deliverables
- Drive benchmarking exercises to ensure LDC IT remains within the top tier of best practices
- Accountable for technical solutions that meet the needs of our business units in a cost-efficient manner
- Ensure security standards and policies are implemented
- Efficiently plan and manage projects and services capacity and demand by following the Information - Technology and/or enterprise demand processes
- Ensure positive partner/customer experience through satisfaction surveys
- Proactively lead through organizational change and the evolution needed in the IT Way/Competencies
- Implement best practices and continuous improvement programs
- Drive continuous financial performance improvement
- Lead communication on service performance

- Collaborate with enterprise stakeholders, providing advice and assistance to coordinate and operationalize the integrated strategic and operational plans for innovative technologies, methodologies, and processes.

Experiences

- Experience within the trading and food industry (desired)
- Experience in a large, complex organization
- 5+ years of wide-ranging and deep experience in Orchestration and Automation technologies, including but not limited to Microsoft Azure, Opcon or Control M, Red Hat Open Shift (desired), and Cloud Automation Tools.
- 5+ years of technical leadership experience with increasing levels of accountability
- Proven experience transforming a large organization into cloud services, including people, processes, and technology. Experience must include evangelizing, governance, business case development, and organizational change management(desirable)
- Proficiency in security (highly desired).
- Recognized record of accomplishment for completing complex cross-functional environments.
- Strong understanding of infrastructure convergences and business benefits provided.
- Experience in solution architecture, program management, engineering, vendor management, project management, and technical operations.
- Strong negotiation skills within a high demand service environment.
- Strong leadership, coaching, and mentoring skills
- Proven experience delivering technology projects and services, with excellent customer quality, cost and outcome measures
- Excellent oral, written, and interpersonal communication and presentation skills
- Ability to work with a range of technical staff, architect, and operational and business partners to develop joint solutions
- Strong project management skills
- Ability to facilitate problem-solving among groups with varying needs and priorities
- Exceptional understanding of ITIL frameworks, Agile and lean principles
- Excellent analytical skills
- Ability to multi-task and prioritize work

Skills

IT skills:

- Knowledge of ITIL process
- Knowledge in Agile Methodology (Scrum and Scale Agile Framework highly desired)
- Cloud knowledge and Architecture skills (highly desired)
- Automation or Orchestration experience

Business skills:

- Ability to work with virtual teams (good phone and video conference call skills) in multi regions, culture and location
- All work done in English (must have an excellent level both spoken and written)
- Have excellent communication skills and the ability to deal with stakeholders at all levels
- Have a flexible management style (facilitating but directive when required)
- Business oriented (focus in value to the business)

Required Languages: English (Fluent)

Required Education: Master degree (or equivalent) in a related field
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