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07.10.2020
★★★★★ IT Senior Solution Specialist | Network, ЛУИ ДРАЙФУС КЪМПАНИ СЪРВИСИЗ БЪЛГАРИЯ ЕООД
Месторабота София; Постоянна работа; Пълно работно време
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IT Senior Solution Specialist | Network

Summary

In this role, you are the technical expert and referent of one or several IT Network solution(s), especially DataCenter LAN components. You ensure solution evolves including enhancements requests management and prioritization together with the Network Service & Solution Managers. From a support standpoint, you ensure support teams at levels 1 and 2 are properly handled and you deliver the level 3 support (incident and change management). Hands-on oriented, you are engaged in any implementations & issues that impact your solution (either as supervisor of Level 2 team or main contributor for complex ones), manage if any dependency with other solutions, and act as the technical leader for major incident resolution. You need to stay in touch externally with the development of the solution and if any modification has to be envisioned within LDC you also act as an internal consultant. You are also playing a key role in the integration of new applications/services within our DataCenter environment, by understanding related functional needs, translate them into Network specifications (owner of change requests creation), and ensure the proper implementation following the Network standards. In scope is the phase of transferring the functional, technical, and procedural knowledge from the Build to the Run organization. You must guarantee continuous improvement of production services and follows the action plan required to meet the performance expected in strong collaboration with the Network Service & Solution Managers. You are there to ensure the technical documentation is available/accurate (and stays from a knowledge management perspective) and in line with change management guidelines.

Main Responsibilities

Along with the below listed responsibilities, the employee should conduct any other business related to the function as required by his supervisor.

Acting as Level 3 support escalation point for both Incident & Changes, you must guarantee operational excellence and continuous improvement of Network solutions, especially DataCenter LAN components.

Day to day activities

- Monitors incidents, acts as Level 3 escalation for identification of the root cause, coordinates actions to restore services
- Provides technical review & approval of changes and even implement complex ones
- Manages priorities of the evolution of the solution
- Manages changes, new requirements, and documentation of your solution
- Makes proposals and provide information to support decision making concerning the solution

Subject Matter Expert

- Ensures the documentation of the solution is up to date
- Performs a permanent inventory and manages the different components
- Monitors and analyzes performance, implements measures likely to improve the quality or productivity
- Monitors, controls, and supports service delivery; ensuring systems, methodologies, and procedures are in place and followed
- Ensures excellent communication and collaboration between Applications and -Infrastructures teams
- Documents promote and control his scope
- Ensures inventories/MDM is accurate

Processes

- Ensures the incident and problem management process are correctly applied
- Ensures documentation is in place for all moves in/to production

Continuous improvement

- Develops Left Shifting approach with other support teams (L1 & L2)
- Facilitates and implement automation as possible
- Develops the rules for using the systems, following the norms and standards of the company
- Proactively supports the opportunity for standardization and simplification of the support processes, to increase efficiency within the organization.
- Ensures that the support model of the service is operational and adapted
- Takes corrective/proactive actions whenever required
- Ensures processes, best practices, and golden rules alignment and adoption based on guidelines
- Proactively drives opportunity for standardization, simplification, and improvement of the IT support processes, to increase efficiency within the IT organization to deliver better services.
- Proactively drives legacy management, security vulnerability recovery, and DRP testing

Experiences

- Proven experience in Solution Management in infrastructures services domain (at least 5 Years)
- Experience on Infrastructure Maintenance Support in a very diverse IT landscape
- Strong technical skills of Datacenter Network infrastructure technologies
- Proven experience in production environments / critical operations
- Passion for network technology and service oriented mindset is must
- ITIL Foundation certified is a plus

Technical knowledge:

- LAN DC – Cisco Nexus, ACI, Dynamic Routing
- Firewalling – Checkpoint, Fortinet, Barracuda
- Azure Cloud network – UDR / Load Balancer / Express Route
- Cisco CCNP certification or equivalent
- WIFI – Aruba
- WAN – MPLS, Internet, SDWAN
- WAN Optimization – Riverbed
- Experience in API and Automation technology is a strong plus

Skills

- NB! On-call duty can be expected
- Strong Service-oriented attitude
- Operations management skills
- Effective Communication - Excellent communication, analytical and report-writing skills.
- Strong commitment and ability to work under pressure
- Flexibility, ability to manage a demanding, and changing workload.
- Knowledge of ITIL disciplines
- Self-motivation and able to take responsibility
- Able to manage and prioritize tasks and time efficiently
- Experience with Global environments
- Knowledge on Devops and Agile
- Availability to work out of business hours when necessary
- Flexibility for business travel
- Capable of working on multiple projects or tasks in parallel
- Willingness to learn new technologies
-Analytic and big picture capabilities in problem-solving approaches

Required Languages: English (Fluent)

Required Education: Master degree (or equivalent) in a related field
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