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★★★★★ IT Service Delivery Specialist | Data Center Integrator, ЛУИ ДРАЙФУС КЪМПАНИ СЪРВИСИЗ БЪЛГАРИЯ ЕООД
Месторабота София; Постоянна работа; Пълно работно време
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IT Service Delivery Specialist | Data Center Integrator


Be part of Global IT Operations at LDC Company to ensure that all IT Services related to support activities for our critical Data Center environment are delivered effectively and efficiently ensuring business continuity. Ensure compliance with all of our ITSM processes (Incident, Change, Problem, request, and event management).As part of this organization, we target continuous services improvement initiatives to bring efficiency and improvement for our environment. To be part of IT Services Operations, you need to be flexible and able to adapt itself to the evolution of IT solutions. You are the key player in the relationship among all of the other IT areas and external partners, including projects and applications teams.

Main Responsibilities

Along with the below listed responsibilities, the employee should conduct any other business related to the function as required by his supervisor.

Must guarantee service operations and continuous improvement of the scope of IT Core Infrastructure, related to our main Data Center in the world.

- Contributes to application & infrastructure projects, as an integrator, assisting on the technical architecture design but also coordinating the full delivery of infrastructure services for projects or solutions including computing, storage, network, and security
- Coordinates preparation and deployment of technical or application environments
- Facilitates/Delivers infrastructures or applications deployments
- Participates in technical architecture documents
- Delivers operating documents
- Delivery of scripts and jobs to automate
- Designs, installs, configures, tests, manages, monitors, supports, and troubleshoots all server, storage & backup components of the Global Data Centers and Cloud Services.
- Creates and Updates Documentation and Diagrams for delivered environments and ensures Audit Compliance.
- Responsible for the operational availability of all delivered environments.
- Supports information assurance process in a technical role by complying with technical controls
- Develops and maintains procedures and working practices for the efficient and effective running of all tasks associated with operating and controlling installed hardware and software
- Ensures that appropriate software or specialist monitoring tools are used to maintain awareness and control of the hardware and software
- Conducts investigations on system performance, make proposals for improvements, and implement them when appropriate
- Schedules and supervises all maintenance and installation work, including major configuration changes and upgrades
- Influences the design and development of new and changed systems and services to optimize operational efficiency and contributes to the definition of associated standards and techniques
- Liaisons with all service vendors like Microsoft, Cisco, Redhat, Vmware, Ansible, etc., for management and support of infrastructures
- Works closely with own other infrastructure team members to ensure the backup needs.
- Ensures that all mains components in the environment are monitored and if not make sure that the proper monitoring will be in place
- Ensures and validates with the vendors (Hardware / Technical / Collocation) that the technical and operational documentation is in place
- Maintains the escalation list updated for each of the services needed to keep the environment running
- Ensures inventories/CMDB is accurate
- Ensures the proper backup controls and tape management (inventory)
- Coordinates with all groups involved Patch Management activities
- Installs, as appropriate, Tools to better enable the Supported Software to perform efficiently and following applicable specifications
- Facilitates and implements automation as possible
- Takes corrective/proactive actions whenever required
- Ensures processes, best practices, and golden rules alignment and adoption based on guidelines
- Proactively drives opportunity for standardization, simplification, and improvement in the environment
- Be part of DRP testing needs and planning
- Provides the proper reports/visibility around all backups executed on the environment
- Executes and coordinates general housekeeping activities
- Coordinates all backups, being able to apply the process, and give the proper status for all LDC assets.
- Executes Restore activities
- Follows up internal and external audit requests


- 5 years’ experience in Datacenter application and/or infrastructure integration Experience on Infrastructure Maintenance Support in a very diverse IT landscape
- Knowledge of Datacenter infrastructure technologies (Blades, Middleware, Storage, Backup, Network, Citrix)
- Proven experience in production environments / critical operations

Technical knowledge:

-Thorough knowledge of VM Ware and/or Citrix, Windows, and ESX environments
- Global understanding of middleware tiers (MSSQL databases, Oracle databases, backup & recovery processes)
- Proven experience in application integrations especially on .NET / JAVA application frameworks
- A first experience in automation & job scheduling would be preferred and the ability to script and design infrastructure as code
- Experience with web services, apache t, JBoss, tomcat
- Familiarity with DevOps and ITIL processes
- Know how to perform all basic setup and troubleshooting operations
- Perform quick health assessment of the product to make sure its critical functionalities are operational
- Understand how to monitor the state of a configuration item
- Be capable of applying the vendor upgrades
-Successful candidates will have proven experience in remote managing Datacenter vendors
- Handle remote troubleshooting equipment’s


- NB! On-call duty expected
- Strong Service-oriented attitude
- Effective Communication - Excellent communication, analytical and report-writing skills.
- Strong commitment and ability to work under pressure
- Flexibility, ability to manage a demanding, and changing workload.
- Ability to manage and prioritize tasks and time efficiently
- Experience with Global environments
- Availability to work out of business hours when necessary
- Flexibility for business travel

Required Languages: English (Fluent)

Required Education: Master degree (or equivalent) in a related field
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