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★★★★★ IT Service Delivery Specialist, Data Center System Engineer (Vmware – Linux), ЛУИ ДРАЙФУС КЪМПАНИ СЪРВИСИЗ БЪЛГАРИЯ ЕООД
Месторабота София; Постоянна работа; Пълно работно време; Езици: Английски
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IT Service Delivery Specialist, Data Center System Engineer (Vmware – Linux)


Be part of IT Global IT Operations at LDC Company to ensure that all IT Services related to support activities for our critical Data Center environment are delivered effectively and efficiently ensuring business continuity. Ensure compliance with all of our ITSM processes (Incident, Change, Problem, request, and event management).As part of this organization, we target continuous services improvement initiatives to bring efficiency and improvement for our environment. To be part of IT Services Operations, you need to be flexible and able to adapt itself to the evolution of IT solutions. You are a key player in the relationship among all of the other IT areas and external partners, including projects and applications teams.

Main Responsibilities

Along with the below listed responsibilities, the employee should conduct any other business related to the function as required by his supervisor.

Must guarantee service operations and continuous improvement of the scope of IT Core Infrastructure, related to our main Data Center in the world.

- Designs, installs, configures, tests, manages, monitors, supports, and troubleshoots all server, storage & backup components of the Global Data Centers and Cloud Services.
- Ensures that the Vmware / Linux / Automation services meet specifications and are compliant with quality standards defined
- Designs, Builds, Configures, Installs, Monitors and Supports the Physical and Virtual Linux Server Environment
- Designs, Builds, Configures, Installs, monitors and supports Vmware Environment
- Designs, Builds, Configures, Installs, monitors, and supports Automation services
- Installs, Configures, Tests and Updates Server Operating Systems and related server-class software and monitoring systems
- Provides Infrastructure Support for Enterprise Applications, including meeting with Business and Application Owners to define requirements for backup needs.
- Creates and Updates Documentation and Diagrams for the Vmware / Linux / Automation Environments and ensures Audit Compliance.
- Performs other duties as assigned by the appropriate administrator.
- Supports in a lead role on Vmware / Linux / Automation related activities involving on-premise and cloud
- Responsible for the operational availability of all the systems Vmware / Linux / Automation
- Supports information assurance process in a technical role by complying with technical controls
- Full ownership of problem and incident management, audit compliance of the Vmware / Linux / Automation environments for the Global Data Centers
- Ownership for all Vmware / Linux / Automation Operations Support for the Global Data Centers
- Develops and maintains procedures and working practices for the efficient and effective running of all tasks associated with operating and controlling installed hardware and software
- Ensures that appropriate software or specialist monitoring tools are used to maintain awareness and control of the hardware and software
- Conducts investigations on system performance, make proposals for improvements, and implement them when appropriate
- Schedules and supervises all maintenance and installation work, including major configuration changes and upgrades
- Influences the design and development of new and changed systems and services to optimize operational efficiency and contributes to the definition of associated standards and techniques
- Liaisons with all service vendors like Redhat, Vmware, Ansible, etc., for management and support of infrastructures
- Works closely with own other infrastructure team members to ensure the backup needs.
- Ensures that the technical documentation from the Vmware / Linux / Automation environments is available
- Ensures that all mains components in the environment are monitored and if not make sure that the proper monitoring will be in place
- Ensures and validates with the vendors (Hardware / Technical / Collocation) that the technical and operational documentation is in place
- Maintains the escalation list updated for each of the services needed to keep the environment running
- Ensures inventories/CMDB is accurate
- Ensures the proper backup controls and tape management (inventory)
- Coordinates with all groups involved Patch Management activities

Install, as appropriate, Tools to better enable the Supported Software to perform efficiently and following applicable specifications

- Facilitates and implements automation as possible
- Takes corrective/proactive actions whenever required
- Ensures processes, best practices, and golden rules alignment and adoption based on guidelines
- Proactively drives opportunity for standardization, simplification, and improvement in the environment
- Be part of DRP testing needs and planning
- Provides the proper reports/visibility around all backups executed on the environment
- Executes and coordinates general housekeeping activities
- Coordinates all backups, being able to apply the process, and give the proper status for all LDC assets.
- Executes Restore activities
- Follows up internal and external audit requests


- 5 years supporting Vmware / Linux / Automation systems
- Experience on Infrastructure Maintenance Support in a very diverse IT landscape
- Knowledge of Datacenter infrastructure technologies (Blades, Middleware, Storage, Backup, Network)
- Proven experience in production environments / critical operations

Technical knowledge:

- Strong hardware knowledge of Vmware / Linux / Automation stacks
- Redhat 6 & 7 and above, standalone or clustered
- Vmware 6.5 and above (vsphere, vcenter)
- Ansible 2.0 and above (Ansible engine, Ansible tower)
- Linux/Unix Server and other Server, Vmware certifications preferred
- Experience in installing Linux/Unix environments with manually and automated on physical and virtual environments.
- Experience in deploying and managing Vmware ecosystems.
- Experience writing scripts with a scripting language
- Familiarity with DevOps and ITIL processes
- On the set of technologies above, candidates should have a record track of managing Vmware / Linux / Automation environments. Without full proficiency on each technology, they should know how to perform all basic setup and troubleshooting operations
- Perform quick health assessment of the product to make sure its critical functionalities are operational
- Understand how to monitor the state of a configuration item
- Be capable of applying the vendor upgrades
- Successful candidates will have proven experience in remote managing Datacenter vendors
- Order racking / unracking of equipment
- Handle remote troubleshooting equipment’s


- NB! On-call duty expected
- Strong Service-oriented attitude
- Effective Communication - Excellent communication, analytical and report-writing skills.
- Strong commitment and ability to work under pressure
- Flexibility, ability to manage a demanding, and changing workload.
- Ability to manage and prioritize tasks and time efficiently
- Experience with Global environments
- Availability to work out of business hours when necessary
- Flexibility for business travel

Required Languages: English (Fluent)

Required Education: Master degree (or equivalent) in a related field
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