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07.10.2020
★★★★★ IT Service Delivery Specialist | Core Infrastructure - Data Center, ЛУИ ДРАЙФУС КЪМПАНИ СЪРВИСИЗ БЪЛГАРИЯ ЕООД
Месторабота София; Постоянна работа; Пълно работно време
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IT Service Delivery Specialist | Core Infrastructure - Data Center

Summary

Be part of IT Global IT Operations at LDC Company to ensure that all IT Services related to support activities for our critical Data Center environment are delivered effectively and efficiently ensuring business continuity. Ensure compliance with all of our ITSM processes (Incident, Change, Problem, request, and event management).As part of this organization, we target continuous services improvement initiatives to bring efficiency and improvement for our environment. To be part of IT Services Operations, you need to be flexible and able to adapt itself to the evolution of IT solutions. You are a key player in the relationship among all of the other IT areas and external partners, including projects and applications teams.

Main Responsibilities

Along with the below listed responsibilities, the employee should conduct any other business related to the function as required by his supervisor.

Must guarantee service operations and continuous improvement of the scope of IT Core Infrastructure, related to our main Data Center in the world.

- Responsible to manage our Collocation contracts for the Global Data Centers
- Follow and monitor if the collocation contracts and needs are being applied
- Ensure that the technical documentation from the environment is available
- Control and approve all internal access to Data Center facilities
- Ensure that all mains components in the environment are monitored and if not make sure that the proper monitoring will be in place
- Ensure and validate with the vendors (Hardware / Technical / Collocation) that the technical and operational documentation is in place
- Maintain the escalation list updated for each of the services needed to keep the environment running
- Ensure inventories/CMDB is accurate
- Data Center Facilities Management
- Maintain all backup documentation updated
- Ensure the proper backup controls and tape management (inventory)
- Coordinate with Support Groups, Third Party Suppliers (where relevant), and other relevant LDC departments involved in the IMACDD for Data Center environment (Install, Move, Add, Change, Decommission and Disposals)
- Coordinate Service Personnel performing the IMACDDs, including coordinating between LDC, Supplier and on-site support Service Personnel
- Coordinate with LDC’s Housing Provider and relevant Third Party Provider to receive new Supported Equipment from the relevant Third Party Supplier
- Confirm that all Supported Equipment, Supported Software, parts, network, cabling, or any other services necessary to execute the Add/Change will be available as of the date scheduled for the Add/Change
- Coordinate with all groups involved Patch Management activities

- Install, as appropriate, Tools to better enable the Supported Software to perform efficiently and following applicable specifications

- Facilitate and implement automation as possible
- Take corrective/proactive actions whenever required
- Ensure processes, best practices, and golden rules alignment and adoption based on guidelines
- Proactively drive opportunity for standardization, simplification, and improvement in the environment
- Be part of DRP testing needs and planning
- Coordinate all proximity gestures needed inside the Data Center environment, being able to control and build the process related
- Execute and coordinate general housekeeping activities
-Coordinate all backups, being able to apply the process, and give the proper status for all LDC assets.
- Execute Restore activities
- Follow up internal and external audit requests

Experiences

- Experience on Infrastructure Maintenance Support in a very diverse IT landscape
- Knowledge of Datacenter infrastructure technologies (Blades, Middleware, Storage, Backup, Network)
- Proven experience in production environments / critical operations
- ITIL Foundation certified

Technical knowledge:

- Strong hardware knowledge of Datacenter & Data Room stacks
- Network & WAN hardware
- Cisco Nexus & Catalyst switches
- Security Hardware
- Checkpoint Firewalls
- Fortinet Firewalls
- SAN Storage
- DELL EMC VPLEX
- DELL EMC XtremIO
- DELL EMC Unity
- Backup & Recovery Hardware
- DELL EMC Data Domain
- HPE MSL Tape Libraries
- Computer Hardware
- HPE C7000 Blade Chassis
- HPE Rackmount and Blade servers

On the set of technologies above, you should have a recorded track of managing the physical hardware. Without full proficiency in each technology, you should know how to perform all basic setup and troubleshooting operations.

- Connect management interfaces (ILO, DRAC… etc…)
- Perform quick health assessment of the product to make sure its critical functionalities are operational
- Understand how to monitor the state of a device
- Be capable of applying the vendor upgrades on the equipment
- Successful candidates will have proven experience in remote managing Datacenter vendors in order to: Handle remote troubleshooting equipment’s | Be experienced in handling hardware cabling, labeling, and know-how to guide vendors to apply cabling standards Be also capable of reviewing and aligning cabling requirements.

Skills

- NB! On-call duty expected
- Strong Service-oriented attitude
- Effective Communication - Excellent communication, analytical and report-writing skills.
- Strong commitment and ability to work under pressure
- Flexibility, ability to manage a demanding, and changing workload.
- Ability to manage and prioritize tasks and time efficiently
- Experience with Global environments
- Availability to work out of business hours when necessary
- Flexibility for business travel

Required Languages: English (Fluent)

Required Education: Master degree (or equivalent) in a related field
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