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Вход и регистрация Фирми | Потребители
22.10.2020, Ref.#: ST
★★★★★ Site Trainer, ТЕК ЕКСПЪРТС ЕООД  Вижте визитка на компанията
Месторабота София; Постоянна работа; Пълно работно време
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Site Trainer

Passionate about training? Take a look at what is waiting for you within our Learning and Development team!

Do you want to be part of a company that believes that a great people strategy is how we make a great organization?
Do you thrive in a fast-paced working environment with the autonomy to be creative in training initiatives?

Join us at Tek Experts. We are a leading global provider of technical support and consulting services on behalf of the world’s largest IT companies.

With 7,000 employees across six global offices, we have built a reputation for deep technical expertise and providing exceptional customer experiences. We operate a 24/7/365 service across borders, languages, and time zones.

Responsibilities:

  • Delivers onboarding training for various levels of new hires (ranging from junior engineers to global managers) using established curriculum
  • Develops, organizes, and delivers operational training for department need including refresher training, formal job-specific training, and improvement sessions for current employees
  • Proactively assesses and identifies training needs
  • Designs and updates training materials
  • Evaluates the effectiveness of delivered sessions and tracks individual progress
  • Uses a variety of instructional methods to ensure maximum delivery effectiveness and participants’ engagement (face-to-face, blended, virtual)
  • Reports performed training to Site Learning and Development Manager and Global Education Manager
  • Communicates with Coaches, Team Leads, Mentors, and team members regarding training initiatives
  • Collaborates with operations leadership to identify skill and performance gaps and create innovative solutions to improve performance
  • Remains well-versed in customer support and help desk policies, procedures, standards, and documentation
  • Drives knowledge sharing within the site teams
  • Adheres to all company policies & procedures
  • Protects confidential and sensitive information and materials
  • Complies with specific or ad-hoc tasks
  • Assists and supports employees in the development for each position
  • In the case of external training: coordinates the delivery of training courses and ensures quality requirements are met

Skills:

  • 2+ years of professional experience in a similar position, preferably with learning-at-scale projects
  • Excellent presentation and communication skills - with the ability to engage the audience and lead by example
  • Adult learning skills, including Train the Trainer programs
  • Capable of managing own time and workload
  • Excellent written and oral English language skills
  • Very good organizational and planning skills
  • Analytical problem solving and troubleshooting skills
  • Very good mentoring/coaching skills
  • Committed to self-development and the subsequent development of others
  • Strong Internet and computer literacy skills in Microsoft PowerPoint, Word, Excel, Outlook, Teams
  • Knowledge and experience in learning management systems

What we offer you

To say people are our greatest asset has become something of a cliché but at Tek Experts, we strongly believe it’s true.

2 Pozitano Square, Floor 2 - Perform Business Center, 1000 Sofia

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