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30.09.2020
★★★★★ Treasury Support Analyst, ЛУИ ДРАЙФУС КЪМПАНИ СЪРВИСИЗ БЪЛГАРИЯ ЕООД
Месторабота София; Постоянна работа; Пълно работно време
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Treasury Support Analyst

Part of the shared service center (SSC), reporting to a Treasury Support Manager (based in Sofia) and ‘Global Projects’ department (called ‘FPSO’: Financial Processes & Systems Optimization) of the Finance function (based in Switzerland and France).

Your role will be to contribute to the running efficiency of the Treasury function (covering cash-management, risk management, treasury accounting, bank connectivity) through the monitoring of an effective usage of TMS (Treasury Management System, using FIS solutions QUANTUM and TRAX) and the support of its users (located in different hubs across the globe).

• Perform functional support of the TMS (Treasury Management System) by assisting users in:
- reviewing incidents and determine solution to apply (to be implemented by technical team),
- monitoring controls and
- qualifying change requests
• Contribute to the overall improvement of support to users by capitalizing knowledge and providing tools to users (including training to new and existing users on Treasury solutions , management of ticketing tool (called Service NOW), maintenance of user support portal (under SharePoint);
• Support ‘Projects’ team on implementations of Treasury solutions on an ad hoc basis.


Day to day tasks:

1. Functional support - 60%
• Act first layer of functional support orientating user’s requests and incidents (received via Service NOW) ; liaising with finance community;
• Qualify user tickets, by documenting each one, and guiding technical teams into solution to implement;
• Actively participate in building the functional support tools (Incident workflow & templates, shared knowledge database, etc.).

2. User Training & Communication - 20%
• Prepare documentation and continuously update existing one (user guides, FAQs, training materials) and maintain user knowledge database;
• Build user network and manage user community (through new user onboarding, trainings, newsletters, incident review meetings, etc.);
• Identify / collect training needs, and perform training on key unused / misused / new functionalities;
• Actively participate in project closure transition to run (training to new user on Support model and processes), in collaboration with project team.

3. Functional Monitoring - 20%
Contribute to the effectiveness of the LDC Treasury and Accounting function through identification of systems utilization’s improvements:
• Monitor processes & interfaces, and report on associated KPIs;
• Maintain log of issues and work proactively with key users in defining corrective / improvement solutions.


Requirements:

• Professional Education Level or University Degree in Business Administration / Economics / Systems;
• At least 3/4 years of experience working with Accounting/Treasury systems as Power user or system’s Functional manager;
• Experience with TMS and ERP applications;
• Strong analytical skills required;
• Strong synthesis skills required, including capacity/appetite to formalize (using pack office tools in expert mode);
• Strong experience on treasury and accounting process design and best practices;
• Knowledge of QUANTUM and TRAX is a plus;
• Knowledge of VBA is a plus;
• Effective written communication skills in English;
• Excellent verbal communication skills in English and ability to interact with all levels of end-users;
• French is a plus;
• Service oriented;
• “Achiever” mindset;
• Strong appetite for learning and sharing knowledge;
• Comprehension of multicultural working environments.
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