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Вход и регистрация Фирми | Потребители
30.09.2020
★★★★★ SAP Functional Support Analyst, ЛУИ ДРАЙФУС КЪМПАНИ СЪРВИСИЗ БЪЛГАРИЯ ЕООД
Месторабота София; Постоянна работа; Пълно работно време
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SAP Functional Support Analyst

Business (Functional) Support Analyst with 2-5 years of experience working with SAP to provide SAP functional support to the Business as part of L1 Team in Sofia.

Role:
• Work on support requests (process and/or technology issues identified);
• Investigate and resolve incidents / requests with high quality;
• Maintain good working relationships with stakeholders and overseas posts;
• Prepare and continuously update user guides and training materials available on SharePoint upon validation of business process owners;
• Spot users’ needs and conduct end users/key users trainings;
• Leading SAP onboarding for new comers;
• Participate in SAP functional projects: new interfaces, new BI reports, solution enhancements, including testing of releases bringing new functionalities required for the project;
• Support users during User Acceptance Tests;
• Share knowledge within SAP support team maintaining FAQs / Tips to document recurrent issues resolution and all kind of documentation that is useful for Team's daily work and expertise;
• Participate in all projects that aim to improve the efficiency of the team.

Skills:
• Pro-active approach and customer oriented attitude;
• Eagerness to learn and share knowledge;
• Ability to work efficiently with key users;
• Strong attention to details;
• Analytical and problem solving skills;
• Resilient and confident under pressure;
• Efficient multitasking and time management;
• Excellent command of English – both written and verbal.

Requirements:
• Bachelor's Degree required: Information Technology, Computer Science or Accounting strongly preferred;
• Basic accounting knowledge;
• Technical knowledge of SAP system and SAP BI reporting;
• Sound understanding of FICO financial processes;
• Experience in providing Level 1 support for common SAP functions is a plus;
• Experience in participating in cross-functional project teams’ environment.
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