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29.09.2020, Ref.#: HAD-V
★★★★★ Helpdesk Analyst with Dutch and English, C3i Europe
Месторабота Варна; Постоянна работа; Пълно работно време; Подходяща и за студенти; Подходяща и за кандидати с малък или без опит; Езици: Английски, Нидерландски
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Helpdesk Analyst with Dutch and English

THE EXPERIENCE MATTERS

C3i Solutions, an HCL Technologies Company, is a business process outsourcer specializing in global, high-touch consumer, patient and end user engagement. Our network of global contact centers provides unparalleled, 24/7, multi-lingual support to customers in over 175 countries. Since we had opened an office in Sofia in 2005, and in 2007 in Varna, we are constantly attracting talented people and help them develop their potential.

To ensure the expansion of our Operations Center in Varna, Bulgaria we are now looking to recruit a HELP DESK ANALYST with DUTCH and ENGLISH.

The HELP DESK ANALYST is a direct link between the company and the customers located around the globe, looking for service. The function of the position is to help B2B customers by providing information and guidance over the phone, email and chat.

Main responsibilities:

  • Provide comprehensive level 1 support to pharmaceutical companies’ personnel in Dutch and English languages;
  • Diagnose and resolve technical issues, related with laptops, desktops, tablets, printers, mobile phones, routers, Microsoft office package and other applications;
  • Maintaining technical proficiency in all hardware and software, utilized by the clients;
  • Uninstall, reinstall software applications;
  • Verify proper hardware and software set up;
  • Resolve username and password problems;
  • Assist with navigation around application menus;
  • Troubleshoot email, VPN and other issues;
  • Collaborate with colleagues and other resources in support of complex issues.

Job requirements:

  • Fluency in both Dutch and English;
  • Knowledge of MS Office, Windows and Internet applications;
  • High school diploma;
  • Availability to work on different shifts Monday - Friday (08:00 AM - 22:00 PM);
  • Excellent interpersonal and communications skills;
  • Willingness to learn and obtain new skills and competencies in technology;
  • Ethics, Team work and Positive attitude.

What we offer

Competitive salary and performance bonuses

Opportunity for career progression

Young and vibrant team environment

Social benefits package

Professional on-boarding and on-going trainings

Are you willing to build up your career with us? - We’ll be happy to receive your resume in English!

*Your personal data is secure with us.
** Only candidates selected for interview will be contacted.

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