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14.10.2020, Ref.#: CS_FR
★★★★★ Customer Success Specialist with French and English (part-time), Pontica Solutions Ltd.  Вижте визитка на компанията
Месторабота Варна, Улица Димитър Икономов 19; Постоянна работа; Непълно работно време; Подходяща и за студенти; Подходяща и за кандидати с малък или без опит; Езици: Английски, Френски
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Customer Success Specialist with French and English (part-time)

**All interviews will be conducted remotely (online or by phone).

In 5 years, our client has evolved from a start-up to Europe’s leading on-demand logistics platform that allows businesses in any industry to deliver to their customers with never-seen-before speed & efficiency.

Join our new team in Varna and work with amazing minds that change the way goods are delivered in urban areas.

YOUR ROLE:

  • Ensure good communication between couriers and customers to guarantee the success of each delivery.
  • Resolve problems that may arise during deliveries.
  • Make sudden, late-notice changes when necessary.
  • Troubleshoot client and driver issues.
  • Work in collaboration with LiveOps team to improve operational performance.

REQUIRED SKILLS:

  • Excellent written and verbal communication skills in French. Good knowledge of English.
  • Previous experience in customer services will be a plus.
  • Energetic, extremely organized, and able to manage tasks with a sense-of-urgency.
  • Tech-savvy with strong problem-solving skills.

WHAT WE OFFER:

  • An attractive remuneration + performance bonuses. Referral bonuses.
  • Part-time.Transport costs covered. Full training – provided.


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