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25.09.2020
★★★★★ Team Leader with Czech/Slovak, ALORICA BULGARIA EOOD
Месторабота София; Постоянна работа; Пълно работно време; Езици: Чешки, Английски
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Team Leader with Czech/Slovak

GET TO KNOW ALORICA

Are you ready to obliterate the status quo?

Gone are the days of the mundane desk job. Passion starts from within, and we’re all about crafting a great space for our colleagues.

A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And a place where giving back and developing awesome people make all the difference.

Choose a future with Alorica in our brand-new site in Sofia.

JOB SUMMARY

The Team Leader is in charge of a team of agents supporting our Client (world biggest computer technology company).

Team Leader is responsible for employees’ satisfaction and development, enhancing the goal of quality support by providing individual coaching feedback sessions and one-on-ones that focus on improving quality of service, communication skills and technical ability. Team Leader supports the Senior Operation Manager in identifying areas of improvement. Team Leader communicates directly with client on recovery issues and maintains composure in critical situations. Communicates also with internal staff and customers .

WHY JOIN ALORICA?
 
We Offer So Much More Than a Paycheck
 
  • Competitive salary? Check.
  • Additional health insurance (incl. dental care)? Check.
  • Sports card – Multisport? Check.
  • Food vouchers (value of 60 BGN)? Check.
  • Transport cards)? Check.

But that’s just the start–here are a few more reasons to consider Alorica.  

  • Career development opportunities
  • Extensive training programs;
  • Access top notch technologies and best practices;
  • Excellent working environment
  • Company events 
 
KEY JOB RESPONSIBILITIES
  • Fluent command of Czech/ Slovak and English
  • Minimum 1 year proven working experience as Team Leader or relevant role in BPO
  • Previous experience in technical support is an advantage
  • Knowledge of computing technology including hardware, data storage, operating systems, software applications, peripheral devices, and external connectivity.
  • Excellent organization and leadership skills
  • Strong knowledge of MS Office (Word, Excel)
  • Positive and open-minded attitude
  • Eager to learn, self-motivated and goal oriented

If you are interested, please complete your online application, including attachment of your CV in English.

Applications will be processed in strict confidentiality.

Only short-listed candidates will be contacted.

Personal data of the applicants will be processed in strict confidentiality by Alorica Bulgaria EOOD solely for the purposes of selection and recruitment and will not be transferred to other data controllers unless required by law. Applicants provide their personal data on a voluntary basis and will have the right to access and correct their personal data within a reasonable time upon filing a written request.
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