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01.10.2020, Ref.#: CSM-SF
★★★★★ Customer Service Manager, Sixty K Plc - International Contacts Centres  Вижте визитка на компанията
Месторабота София; Постоянна работа; Пълно работно време; Езици: Английски
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60K's story is a proof that when people work together as a team and put their best efforts nothing is unachievable. That is how our company became the largest independent outsourcer on the Balkans.
Due to our business and operational expansion, we are looking for talented and enthusiastic people to join our team and to become the face of our international clients providing world-class customer service.

Customer Service Manager

Job Description:

  • Drive the Project Performance towards ensuring the Key Performance Indicators & Service Levels (KPIs & SLs) are met in line with the Client’s expectations, identify opportunities and provide recommendations for improvement;
  • Take active participation in the Reporting of the Project alongside the Planning and Reporting Supervisor role, and in the Project Recruitment;
  • Support the Operations Manager in introducing different Growth & Development Programs and act as a secondary point of contact to the Client;
  • Identify opportunities in improving the customer journey & tailoring the customer experience towards the Client’s objectives.

Key Requirements:

  • Very good level of English;
  • Excellent communication skills, self-driven personality with can-do attitude, diplomatic and negotiation skills;
  • Well-developed customer experience skills as well as leadership model that demonstrates / evidence 60K values;
  • Good time management and prioritization skills with ability to multitask and work under pressure;
  • Availability from Monday to Friday, 10:00 – 18:30, 11:00-19:30 with occasional later shift coverage / weekend coverage depending on business needs.

Our Offer:

  • Highly competitive remuneration package;
  • Initial and ongoing training;
  • Comfy office building and workspace;
  • Option to work from home;
  • Multinational environment;
  • The best colleagues you could wish for!
By submitting your CV you agree to provide us with your personal data for the purposes of the recruitment process of 60K.
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