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Вход и регистрация Фирми | Потребители
23.09.2020, Ref.#: JB-28
★★★★★ Call Center Team Manager, Wingam Ltd
Месторабота София; Постоянна работа; Пълно работно време; Езици: Английски
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COMPANY

Wingam company has a young, dynamic and inclusive team specializing at providing services to its clients in several languages. Our team is continuously growing and looking for enthusiastic and passionate young people.
At Wingam, we understand that the performance of our employees is based on their satisfaction at work and has an enormous effect on the way they treat our customers. We aim at nurturing a positive and supportive work environment that enables our teams outperform their targets and goals. Wingam is a company that supports its employees by hiring managers with passion and vision who lead their teams with the right intentions and shared work culture.

We are looking for an experienced Team manager for our Call center operations. The ideal candidate should have background in the BPO field and understanding of diverse compliance regulations. Manage, oversee and grow a Compliance department team.

SERVICES

  • Customer support
  • Compliance
  • Quality assurance
  • Virtual office management

OUR OPEN POSITION

Call Center Team Manager

Responsibilities:

  • Optimize procedures and requirements in order to ensure higher ROI.
  • Store, process and handle personal data information in consideration of international regulations.
  • Monitor on daily basis the performance of each team member.
  • Ensure high quality of service to each client.
  • Handle in a professional and timely manner escalated issues.
  • Perform supervisory duties including scheduling, reporting to management, supervision, prioritizing workloads and delegating tasks.
  • Participate in the interview process of new employees and ensure their professional training and onboarding.
  • Monitor and ensure that all clients receive high-quality services aligned with the company vision and standards.
  • Coordinating the workflow with other departments (Quality Control, Support, Payments teams).
  • Continuously monitor AML and KYC procedures and regulations.

REQUIREMENTS

  • Experience in building and expanding a team.
  • Experience with KPI and ticketing systems.
  • 2+years Previous experience in managing compliance/AML team.
  • People management experience and leadership skills: has gone through change management, written and implemented procedures from scratch. Knows how to build and use performance scorecard. clear understanding of feedback, RCA and filling knowledge gaps.
  • Strong client and results orientation.
  • Problem-solving and decision making skills.
  • Microsoft office (Excel) advanced proficiency.
  • Ability to prioritize and address multiple tasks in a dynamic work environment.
  • Ability to communicate effectively in verbal and written form with internal teams and management, and with customers.
  • Excellent command of both spoken and written English.
  • Dedication to office based work focused on growing a strong and motivated team.

Please, send your CV in English

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.

OUR OFFER

Good Renumeration

Career Development

Team Building

Collaborating Team

Understanding Management

Holiday Gifts

Happy Hours

Multisport Cards

Food and Drink



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