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16.09.2020
★★★★★ Arabic Speaking Reservations Sales Associate, САЙТЕЛ БЪЛГАРИЯ ЕООД
Месторабота София, София, бул. Никола Вапцаров 55, Експо 2000 (виж карта); Постоянна работа; Пълно работно време; Подходяща и за студенти; Подходяща и за кандидати с малък или без опит
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Arabic Speaking Reservations Sales Associate

Guided by 35+ years of experience and a customer-obsessed approach, Sitel offers tailored customer care solutions and is redefining and transforming the contact center and the associate experience. Sitel’s 80,000 passionate and talented associates support more than 450 clients in 49 languages from more than 100 facilities strategically located in 28 countries.

Experience is everything at Sitel Group – it’s what sets us apart from the rest.

Our office in Sofia is based in the city center and employs more than 800 people, supporting 32 languages all around the world. For one of our campaigns we are looking for positive and enthusiastic Arabic Speaking Reservations Sales Associate.

Your responsibilities:
  • Processing incoming calls from customers for reservations of big hotel chain; modify and cancel already present reservations; answer questions related to the location of the hotels; dates of the reservation;
  • Understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;
  • Give information about the product to existing customers and prospects and handle the inquiries on basics in a case closing manner;
  • Chore of gaining information about what customers expect/want from the client and e.g. identifying customer satisfaction;
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied;
  • Proactively provide support and assistance to colleagues and work together as a team to provide feedback and suggestions to help the company grow & retain its customer base;
The candidate:
  • Has good command of both spoken and written English(B2-C1 level);
  • Has good level of Arabic language(B1-B2 level);
  • Has experience in a contact center or customer facing role is beneficial;
  • Can adapt quickly to changes in products, process and technology;
  • Has proven track record of excellent attendance and time-keeping;
  • Has excellent MS Office Professional skills;
SITEL Sofia offers you:
  • Stable salary plus performance bonus;
  • Full-time employment;
  • Social package including additional healthcare insurance, gift vouchers, sport card discounts;
  • Тo participate in SITEL MAX Insiders initiative – charity activities, team buildings, sports events, internal competitions;
  • Long-term professional career;
  • Entitlement to company internal training and development accordingly global standards;
The recruitment process is entirely REMOTE.

By applying for our vacancies, it is considered that you give your explicit consent your personal data to be processed, used, and kept for the purposes of the recruitment at Sitel.


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