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16.09.2020
★★★★★ Retention Agent with English And Spanish, Pavilion 492 EOOD
Месторабота София; Постоянна работа; Пълно работно време
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Retention Agent with English And Spanish

Responsibilities:

• Provide clients with the best service on phone, email and chat
• Obtain in-depth knowledge of the products and services to efficiently address
client inquiries
• Implement effective sales techniques to qualify customers needs
• Deal with a variety of situations with composure and professionalism
• Manage future clients from all over the world, on the phone, email or chat
• Explain in a relevant way the services of the company, both to people with
advanced and no experience
• Stay informed with all market events and provide beneficial updates to existing
clients
• Cooperate both with clients and the company management to bring a higher
level of satisfaction
• Maintaining high-level customer satisfaction level

Qualifications and Requirements:

• At least 1 year experience in Retention
• Must have strong verbal and written communication skills in English and Spanish.
• Previous experience in retention
• Strong attention to detail and motivation to reach targets
• Being able to think quickly and problem-solve in real-time
• Sales orientated personality
• Ambition and strong work motivation

What we offer:

• Attractive base salary
• Appealing bonus system
• Monthly surprises and gifts for the employees as well as company gatherings
• Multinational environment
• Variety of different food and drinks in the office

• Opportunity to work in a fast growing company with young and motivated people

If you are interested in this position, please send us your CV in English.
Only short-listed candidates will be contacted for an interview.


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