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11.09.2020, Ref.#: SSE
★★★★★ Software Support Engineer L2, ТЕК ЕКСПЪРТС ЕООД  Вижте визитка на компанията
Месторабота София; Постоянна работа; Пълно работно време
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Software Support Engineer L2

Do you have strong troubleshooting skills? Do you love delivering exceptional customer service? Are you looking for a rapidly growing company to take your career to the next level?
We’re Tek Experts, a leading global provider of technical support and professional services on behalf of the world’s largest IT companies. With 7,000 employees across seven global offices, we’ve built a reputation for deep technical expertise and providing exceptional customer experiences. We operate a 24/7/365 service across borders, languages, and time zones, without having night shifts!
We’re growing rapidly and looking for Software Support Engineers L2 to join our team. Join us and be part of something great!
As a Software Support Engineer L2, you will help our customers resolving their software issues so they can go about their day happy and fulfilled. You will also share knowledge with colleagues to help improve our service levels and deliver exceptional customer service.
You have full responsibility for managing technical support for our customers and will manage the information gathering and sharing, and analytical troubleshooting while collaborating with other engineers as necessary. If this is you, then apply today!

Duties and Responsibilities:

  • Providing top-notch customer care by solving software support issues for our customers
  • Follow best practice ticket management processes, ensuring tickets are handled and updated timely and every effort is made to achieve the best possible service
  • Actively contribute to achieving team targets and objectives
  • Collaborate with other team members to provide high-quality support to customers
  • Ensure constant self-development using day-to-day work, web-based training, and any other available tools


  • 1+ years of experience in customer support
  • Logical thinking and having a common sense in a daily business routine
  • Strong Team Player who is also self-driven and needs no close supervision from his manager
  • Analytical skills combined with excellent customer focus and soft skills is a must
  • Strong troubleshooting skills
  • Prioritization skills and attention to details
  • A highly motivated person with a positive attitude, being an influencer and a self-learner who wants to constantly develop new and current skills, and embraces changes
  • Basic understanding of networking concept and data traffic; networks protocols; routers and switches
  • Basic understanding of Windows Server (2008, 2012 & 2016) and/or Linux/Unix OS
  • Basic knowledge of database products and technologies will be considered as an advantage

What we offer you

To say people are our greatest asset has become something of a cliché but at Tek Experts, we strongly believe it’s true.

2 Pozitano Square, Floor 2 - Perform Business Center, 1000 Sofia

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