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02.09.2020, Ref.#: SP_EN
★★★★★ Supervisor with English (femtech start-up), Pontica Solutions Ltd.  Вижте визитка на компанията
Месторабота София, ул. „Черковна“ 38; Постоянна работа; Пълно работно време; Езици: Английски
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Supervisor with English (femtech start-up)

**All interviews will be conducted remotely (online or by phone).

Our client is a globally successful health and lifestyle brand developing smarter technology for women, with an HQ in London and teams in New York and Shanghai. Their innovative tech-focused products are listed as one of the best inventions for 2019.

Join one of the fastest-growing femtech start-ups and work with people passionate about improving the lives of women around the world!

YOUR ROLE:

  • Organize the customer care team, prioritize workloads, gather, and centralize knowledge.
  • Help customer care advisors improve their skills and KPIs.
  • Handle challenging cases, research requests and ensure clients receive the highest level of customer service.
  • Execute regular reporting, monthly presentations, and quality evaluation.
  • Collaborate with the Team Manager and the client.
  • Meet predetermined targets and represent the company in a professional manner.

REQUIRED SKILLS:

  • Proven working experience as a Supervisor, SME, or relevant role in the BPO sector.
  • Strong organizational skills with the ability to prioritize tasks and manage time effectively.
  • Excellent communication, people management, problem-solving, and decision-making skills.
  • Reliable, positive and target driven professional curious about technology/femtech/ health/ well-being.
  • MS Office, in particular, Excel.
  • Fluent in English.

WHAT WE OFFER:

  • An attractive remuneration, annual review + annual bonus.
  • Work with experienced professionals from UK, USA and China.


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